Description

Certification Name: Certified Boutique Hotel Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CBHM/V1

Duration: One Month.

Eligibility: 10+2 Grade (Higher Secondary) or Equivalent is required.

Objective: The Certified Boutique Hotel Manager course is designed to develop the specialized skills needed to operate and lead boutique hotels that emphasize individuality, style, and guest intimacy. The course covers key areas such as front office and housekeeping management, F&B coordination, guest experience personalization, staff training, budgeting, marketing for niche audiences, and maintaining a distinct brand personality.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Boutique Hotel Management: Definition and unique features of boutique hotels, Role and responsibilities of a boutique hotel manager, Creating personalized guest experiences, Boutique hotel positioning and branding, Differentiating boutique hospitality from chain hotels, Understanding target markets and guest expectations.

Module 2: Front Office and Guest Experience Management: Managing reservations and guest communication, Personalized check-in and check-out procedures, Handling special requests, complaints, and VIP services, Concierge services and local experience curation, Guest loyalty and relationship-building strategies, Enhancing online reviews and reputation.

Module 3: Housekeeping and Property Aesthetics: Boutique standards for room design and cleanliness, Coordination between housekeeping and maintenance, Interior décor and ambiance management, Housekeeping quality control and inspections, Linen, toiletries, and eco-friendly amenities management, Seasonal room settings and visual detailing.

Module 4: Food and Beverage Operations for Boutique Hotels: Designing unique F&B concepts and menus, Small-scale restaurant, café, and bar management, Room service and bespoke dining experiences, Farm-to-table and locally sourced ingredients, Managing kitchen staff and service quality, Hosting events, tastings, and intimate gatherings.

Module 5: Leadership, HR, and Staff Development: Hiring and grooming boutique hotel staff, Creating a service-oriented workplace culture, Personalized staff training and cross-functional roles, Monitoring performance and encouraging creativity, Employee engagement and retention strategies, Conflict resolution and team communication.

Module 6: Financial Management, Sales, and Sustainability: Budgeting and profit planning for boutique operations, Cost control and small-scale inventory management, Boutique hotel marketing and branding strategies, Social media, influencer, and OTA collaborations, Implementing green and sustainable practices, Licensing, local compliance, and risk management.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.