Description

Certification Name: Certified Customer Service Specialist

Global Occupational Skill Standard – GOSS ID: GOSS/AC/CCSS/V1

Duration: One Month.

Eligibility: 10+2 Grade (Higher Secondary) or Equivalent is required.

Objective: The Certified Customer Service Specialist course is designed to develop the essential skills and knowledge required to deliver exceptional customer service across various industries. The program covers communication techniques, problem-solving strategies, conflict resolution, customer relationship management, and the use of technology in service delivery. 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Customer Service: Definition and importance of customer service, Understanding customer expectations, Roles and responsibilities of a customer service specialist, Customer service principles and values, Types of customers and their behaviors, Impact of excellent customer service on business success.

Module 2: Communication Skills for Customer Service: Effective verbal communication techniques, Active listening skills, Non-verbal communication cues, Managing difficult conversations, Writing professional emails and messages, Using positive language and tone.

Module 3: Handling Customer Queries and Complaints: Identifying common customer issues, Problem-solving techniques, Steps to handle complaints professionally, Managing customer emotions, Escalation procedures, Follow-up and resolution tracking.

Module 4: Customer Relationship Management (CRM): Introduction to CRM systems, Recording and managing customer information, Using CRM to improve service quality, Personalizing customer interactions, Building long-term customer relationships, Data privacy and ethical considerations.

Module 5: Service Quality and Standards: Setting service quality benchmarks, Monitoring and measuring customer satisfaction, Handling service failures, Continuous improvement in service delivery, Time management in customer service, Adhering to company policies and procedures.

Module 6: Professional Development and Teamwork: Developing a customer-focused mindset, Stress management and resilience, Working effectively in customer service teams, Training and skill enhancement, Career growth opportunities, Ethics and professionalism in customer service.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.