Description

Certification Name: Certified IT Service Management Associate

Global Occupational Skill Standard – GOSS ID: GOSS/BS/CITSMA/V1

Duration: One Month.

Eligibility: Graduation or Equivalent is required.

Objective: The Certified IT Service Management Associate course aims to introduce participants to the core concepts, frameworks, and processes of IT Service Management, such as those outlined in ITIL® and related standards. The course equips learners with the understanding of how IT services are planned, delivered, and managed to meet business needs.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to IT Service Management (ITSM): Overview of ITSM Concepts and Benefits, Key ITSM Frameworks (ITIL, COBIT, ISO/IEC 20000), Service Lifecycle and Processes, Roles and Responsibilities in ITSM, ITSM Terminology and Definitions, Understanding Customer and Business Value.

Module 2: Service Strategy and Design: Service Strategy Principles and Objectives, Developing Service Portfolios, Service Level Management and Agreements (SLAs), Capacity and Availability Management, Risk Management in IT Services, Designing Service Catalogs and Architectures.

Module 3: Service Transition: Change Management Processes and Best Practices, Release and Deployment Management, Configuration Management and CMDB, Knowledge Management, Testing and Validation of Services, Transition Planning and Support.

Module 4: Service Operation: Incident and Problem Management, Request Fulfillment Processes, Event Management, Access Management, Operational Monitoring and Control, Roles and Responsibilities in Service Operation.

Module 5: Continual Service Improvement (CSI): CSI Principles and Methodologies, Measuring and Reporting Service Performance, Service Improvement Plans, Customer Feedback and Satisfaction Analysis, Process Evaluation and Maturity Models, Implementing CSI Initiatives.

Module 6: Tools, Technology, and Governance in ITSM: ITSM Software Tools and Automation, Integration with IT Operations, Governance and Compliance Considerations, Security Management in ITSM, Roles of Service Desk and Support Teams, Emerging Trends in ITSM (e.g., DevOps, AI in ITSM).

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.