Description

Certification Name: Certified IT Service Manager

Global Occupational Skill Standard – GOSS ID: GOSS/CIT/CITSM/V1

Duration: One Month.

Eligibility: Graduation or Equivalent is required.

Objective: The Certified IT Service Manager course is designed to prepare professionals to plan, implement, and manage IT service management (ITSM) practices aligned with global standards like ITIL®, ISO/IEC 20000, and other frameworks. The course provides a thorough understanding of the IT service lifecycle, including service strategy, design, transition, operation, and continual service improvement. 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to IT Service Management (ITSM): Overview of ITSM and its importance, Key concepts and terminology in ITSM, Evolution from traditional IT to service-centric IT, ITSM and business value alignment, Introduction to ITIL framework, Roles and responsibilities in IT service management.

Module 2: Service Strategy and Design: Service lifecycle and its phases, Developing IT service strategy, Service portfolio management, Service design processes and objectives, Designing for availability, capacity and continuity, Service level management and SLAs.

Module 3: Service Transition: Purpose and scope of service transition, Change management and change evaluation, Configuration management and CMDB, Release and deployment management, Knowledge management in transition, Transition planning and support.

Module 4: Service Operation: Event management and incident management, Problem management and root cause analysis, Request fulfillment process, Access management and service desk function, Operational metrics and reporting, Role of automation in service operations.

Module 5: Continual Service Improvement (CSI): Principles and importance of CSI, The CSI model and seven-step improvement process, Metrics, KPIs and critical success factors, Service reporting and analysis, Identifying improvement opportunities, Implementing feedback loops in ITSM.

Module 6: ITSM Tools, Governance and Implementation: ITSM tools and service management platforms, Integrating ITSM with other frameworks (DevOps, Agile), IT governance and compliance in ITSM, IT service continuity and disaster recovery, Roadmap for ITSM implementation, Case studies and best practices in ITSM.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.