Description

Certification Name: Certified Global Luxury Hospitality Experience Manage

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CGLHEM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Global Luxury Hospitality Experience Manager course is designed to equip participants with advanced knowledge and skills required to deliver exceptional experiences in the luxury hospitality sector. The program focuses on understanding the nuances of global luxury standards, guest expectations, and cultural sensitivities.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Luxury Hospitality Industry Overview: Global Luxury Hotel Market Trends, Characteristics of Luxury Hospitality, Key Players in Luxury Hotels and Resorts, Customer Expectations in Luxury Segment, Historical Evolution of Luxury Hospitality, Standards and Benchmarks for Excellence

Module 2: Guest Experience Management: Designing Memorable Guest Experiences, Personalization and Customization Techniques, Anticipating Guest Needs, VIP and High-Net-Worth Guest Services, Service Recovery Strategies, Measuring Guest Satisfaction and Loyalty

Module 3: Operations and Service Excellence: Front Office Excellence in Luxury Hotels, Housekeeping and Room Ambience Standards, Food & Beverage Service in Luxury Context, Spa, Wellness, and Lifestyle Services, Event and Banquet Management, Operational Audits and Quality Control

Module 4: Leadership and Human Resource Management: Luxury Service Leadership, Recruitment and Talent Management, Staff Training and Upskilling, Motivating Teams for Excellence, Performance Appraisal and Coaching, Building a Service-Oriented Culture

Module 5: Marketing, Branding, and Revenue Management: Luxury Brand Positioning and Identity, Marketing Strategies for High-End Guests, Social Media and Digital Presence, Revenue and Yield Management in Luxury Hotels, Loyalty Programs and Guest Retention, Global Trends in Luxury Hospitality Marketing

Module 6: Technology, Innovation, and Sustainability: Technology Integration in Guest Experience (PMS, CRM, AI), Smart Rooms and Digital Innovations, Data-Driven Service Enhancements, Sustainable and Eco-Luxury Practices, Global Compliance and Safety Standards, Innovation in Luxury Hospitality Offerings

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.