Description

Certification Name: Certified Rooms Division Supervisor

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CRDS/V1

Eligibility: 10+2 (higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Rooms Division Supervisor course aims to equip participants with comprehensive knowledge and practical skills required to manage the rooms division of a hotel efficiently. This includes understanding front office operations, housekeeping management, guest services, inventory control, budgeting, quality standards, and team leadership.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Rooms Division Management: Overview of Rooms Division, Roles and Responsibilities of a Rooms Division Supervisor, Organizational Structure of Front Office and Housekeeping, Key Departments in Rooms Division, Importance of Guest Satisfaction, Trends in Hotel Operations

Module 2: Front Office Operations: Front Desk Management, Reservation Procedures and Systems, Check-in and Check-out Processes, Handling Guest Complaints, Concierge Services and Guest Assistance, Night Audit Procedures

Module 3: Housekeeping Management: Housekeeping Organization and Staffing, Cleaning Procedures and Standards, Inventory and Linen Management, Room Inspections and Quality Control, Safety and Hygiene Protocols, Coordination with Other Departments

Module 4: Revenue and Budget Management: Room Revenue Management, Forecasting and Budgeting, Occupancy and Revenue Analysis, Cost Control in Rooms Division, Yield Management Techniques, Reporting and Performance Evaluation

Module 5: Human Resource and Staff Management: Staff Recruitment and Selection, Training and Development, Scheduling and Rostering, Motivating and Leading Teams, Performance Appraisal and Feedback, Conflict Resolution and Employee Relations

Module 6: Guest Service Excellence and Technology: Guest Experience Management, Service Recovery Techniques, Managing VIP Guests and Special Requests, Technology in Rooms Division (PMS, POS), Online Reputation and Social Media Management, Sustainability and Eco-Friendly Practices

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.