Description

Certification Name: Certified Hotel Manager (Full Service)

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Hotel Manager (Full Service) course is designed to develop professionals capable of managing all aspects of a full-service hotel efficiently and profitably. The course covers operational management, guest services, food and beverage operations, housekeeping, front office, finance, human resources, marketing, and revenue management.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1:Introduction to Hotel Management: Overview of Hotel Industry, Types of Hotels and Classification, Roles and Responsibilities of a Hotel Manager, Hotel Industry Trends, Ethics and Professionalism, Hospitality Policies and Regulations

Module 2:Operations and Front Office Management: Front Office Procedures, Reservations and Check-in/Check-out, Housekeeping Management, Guest Services and Concierge, Maintenance and Facility Management, Operational Standards and Quality Control

Module 3:Food and Beverage Management: Restaurant and Banquet Operations, Menu Planning and Food Costing, Beverage Management, Kitchen Operations and Hygiene, Catering and Event Management, Customer Service in F&B

Module 4:Human Resource and Leadership Management: Recruitment and Staffing, Training and Development, Leadership Styles and Team Motivation, Conflict Resolution and Communication, Employee Engagement and Retention, Legal Compliance and Labor Laws

Module 5:Marketing, Sales and Revenue Management: Hotel Marketing Strategies, Sales Techniques and Promotions, Digital Marketing for Hotels, Revenue Management and Pricing, Customer Relationship Management, Brand Building and Reputation Management

Module 6:Financial and Strategic Management: Budgeting and Cost Control, Financial Reporting and Analysis, Investment Planning, Risk Management, Strategic Planning and Business Growth, Performance Metrics and KPIs

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.