Description

Certification Name: Certified Luxury & Boutique Hospitality Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CLBHM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: This course is designed to equip hospitality professionals with the knowledge and skills to manage luxury and boutique hotels at the highest standards of service and operational excellence. Participants will learn about personalized guest experiences, brand positioning, service quality, operational management, revenue optimization, and exclusive marketing strategies tailored to luxury and boutique properties.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Luxury & Boutique Hospitality: Overview of luxury and boutique hotel segments, Key characteristics and differentiators, Trends and innovations in luxury hospitality, Understanding guest expectations in high-end markets, Market positioning and brand identity, Challenges and opportunities in boutique hotel management

Module 2: Guest Experience & Personalized Services: Designing exceptional guest experiences, Personalization and bespoke services, Anticipating guest needs and preferences, Service standards and quality benchmarks, Managing special requests and VIP experiences, Monitoring and enhancing guest satisfaction

Module 3: Operations Management in Luxury & Boutique Hotels: Front office and concierge operations, Housekeeping and facilities management, Food & beverage service and culinary excellence, Event and banquet management, Technology integration for operational efficiency, Maintaining consistency in high-touch services

Module 4: Marketing, Branding & Customer Engagement: Luxury brand positioning and storytelling, Digital marketing strategies for boutique hotels, Social media and influencer engagement, Customer relationship management and loyalty programs, Market research and competitive analysis, Public relations and experiential marketing

Module 5: Financial & Revenue Management: Budgeting and financial planning for luxury properties, Revenue management and dynamic pricing, Cost control and operational efficiency, Performance metrics and financial reporting, Profitability analysis and forecasting, Investment and asset management strategies

Module 6: Leadership, Strategy & Innovation: Leadership in luxury hospitality, Team building and talent management, Strategic planning and business development, Innovation in guest experience and service design, Sustainability and responsible luxury practices, Continuous improvement and benchmarking against industry standards

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.