Description

Certification Name: Certified Hospitality Supervisor

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHS/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Hospitality Supervisor course is designed to equip professionals with the knowledge and skills needed to effectively supervise and manage teams in hospitality settings, including hotels, resorts, restaurants, and other service establishments. The course covers leadership principles, staff management, operational oversight, service quality standards, conflict resolution, and guest relations.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Hospitality Supervision: Overview of Hospitality Industry, Role of a Hospitality Supervisor, Key Terminology and Concepts, Importance of Supervision in Guest Services, Types of Hospitality Operations, Challenges in Supervisory Roles

Module 2: Leadership and Team Management: Supervising Frontline Staff, Team Building and Motivation, Communication and Interpersonal Skills, Delegation and Task Management, Conflict Resolution Techniques, Performance Monitoring and Feedback

Module 3: Guest Services and Front Office Supervision: Ensuring Exceptional Guest Experiences, Front Desk Operations Oversight, Handling Guest Complaints and Feedback, Managing VIP and Special Guests, Coordination with Concierge Services, Maintaining Service Standards

Module 4: Housekeeping and Facility Oversight: Supervising Housekeeping Operations, Room and Facility Inspections, Coordination with Maintenance and Other Departments, Inventory and Resource Management, Health, Safety, and Hygiene Compliance, Quality Control and Standards Enforcement

Module 5: Food & Beverage and Event Supervision: Supervising Restaurant and Bar Operations, Event and Banquet Oversight, Ensuring Service Excellence, Menu and Presentation Standards, Cost Control and Resource Optimization, Staff Training and Development

Module 6: Professional Practice and Strategic Operations: Ethical Practices and Professional Standards, Strategic Planning for Operational Excellence, Continuous Improvement and Innovation, Reporting and Documentation, Stakeholder Communication and Collaboration, Career Development and Professional Growth

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.