Description

Certification Name: Certified Customer Success Manager

Global Occupational Skill Standard – GOSS ID: GOSS/M/CCSM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Customer Success Manager (CCSM) course is designed to equip professionals with the knowledge and skills to build and maintain strong, long-term relationships with customers, ensuring their success and satisfaction. Participants learn about customer lifecycle management, onboarding, engagement strategies, retention techniques, account growth, and handling customer feedback and escalations.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Customer Success Management: Overview of Customer Success, Role of a Customer Success Manager, Key Terminology and Concepts, Importance of Customer Success in Organizations, Customer Lifecycle Overview, Challenges in Managing Customer Success

Module 2: Customer Relationship Management: Building and Maintaining Customer Relationships, Customer Segmentation and Prioritization, Customer Onboarding Strategies, Customer Retention Techniques, Customer Feedback and Satisfaction Analysis, Managing Difficult Customers

Module 3: Product and Service Knowledge: Understanding Products and Services, Product Adoption and Usage Analysis, Communicating Value to Customers, Troubleshooting and Support Processes, Product Roadmaps and Updates, Aligning Customer Needs with Solutions

Module 4: Customer Success Metrics and Analytics: Key Performance Indicators (KPIs) for Customer Success, Customer Health Scoring, Churn and Retention Analysis, Net Promoter Score (NPS) and Customer Satisfaction Metrics, Reporting and Dashboard Creation, Using Analytics for Proactive Customer Success

Module 5: Customer Engagement and Advocacy: Customer Communication Strategies, Building Customer Loyalty and Advocacy, Account Management Best Practices, Upselling and Cross-Selling Opportunities, Organizing Customer Events and Webinars, Creating Customer Success Stories and Case Studies

Module 6: Professional Practice and Strategic Planning: Strategic Customer Success Planning, Leadership and Team Management, Aligning Customer Success with Business Goals, Ethical Practices and Professional Standards, Stakeholder Management and Reporting, Continuous Improvement and Innovation in Customer Success

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.