Description

Course Name: Professional Diploma in IT Support Services

Global Occupational Skill Standard – GOSS ID: GOSS/PD-ITS-ISS-037

Eligibility: 10th or equivalent

Language Type: English

Course Type: Self-Paced Online Learning

Objective: The Professional Diploma in IT Support Services is to develop skilled professionals with practical knowledge of computer hardware, software, networking, troubleshooting, and system maintenance. The course aims to enable learners to install, configure, manage, and resolve technical issues related to IT systems. It prepares students to provide effective IT support services and maintain secure, reliable computing environments in organizations.

Duration: 6 Months / 370 Hours

Steps to become a GSDCI Certified Professional:

Step 1: Select your Course you want to pursue.

Step 2: Click on get Enroll Now tab, new pop up window will open.

Step 3: Click on pay Course fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay course fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the Digital(PDF) copy of your Diploma & Marksheet will be sent to your registered email ID within 7 days.

Course Modules:

Module 1: Fundamentals of IT Support Services: Introduction to IT Support Services, History and Evolution of IT Support, Computer Hardware and Software Concepts, IT Support Roles and Responsibilities, Basic Troubleshooting Principles, Operating System Fundamentals, IT Service Management Concepts, IT Support Tools and Technologies, Help Desk Operations, Career Opportunities in IT Support.

Module 2: Computer Hardware Installation and Maintenance: Introduction to Computer Hardware, Motherboard Components and Configuration, Processor and Memory Installation, Storage Devices and Management, Peripheral Device Installation, Power Supply and System Assembly, Hardware Troubleshooting Techniques, Preventive Maintenance Practices, Hardware Upgrades and Replacement, Computer Diagnostics and Repair.

Module 3: Operating Systems and Software Support: Windows Operating System Administration, Linux Operating System Basics, Operating System Installation and Configuration, User Account and Permission Management, Software Installation and Management, Device Driver Configuration, System Performance Optimization, Backup and Recovery Procedures, Software Troubleshooting Methods, Virtualization Fundamentals.

Module 4: Networking and Technical Support: Introduction to Computer Networks, Network Types and Topologies, IP Addressing and Network Protocols, Network Devices and Configuration, LAN and Wi-Fi Setup, Internet Connectivity Support, Network Troubleshooting Techniques, Remote Support Technologies, Network Security Fundamentals, Network Resource Management.

Module 5: Cybersecurity and IT Service Management: Introduction to Cybersecurity, Common Security Threats and Vulnerabilities, Malware Detection and Prevention, Antivirus and Firewall Management, Data Protection and Privacy, Access Control and Authentication, IT Service Management Frameworks, Incident Management Processes, Security Best Practices, IT Support Documentation.

Module 6: Advanced IT Support and Professional Skills: Cloud Computing Fundamentals, Mobile Device Support, Remote IT Support Solutions, IT Automation Tools, Technical Documentation and Reporting, Customer Service Skills, Professional Communication in IT, IT Support Project Management, Emerging Technologies in IT Support, Capstone IT Support Project.

GSDCI Online Assessment Detail:

• Duration- 120 minutes.
• Number of Questions- 60.
• Number of Questions from each module: 10.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 600, Passing Marks Above 40%.
• There is no negative marking in any module.

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	51-60	C (Average)
6	41-50	P (Pass)
7	0-40	F (Fail)

Benefits of the Professional Diploma

1. Globally Recognized Professional Diploma – Earn a professionally designed diploma that enhances your profile and demonstrates industry-relevant knowledge. Widely valued by employers, organizations, and institutions across multiple sectors.

2. Quality Learning with ISO-Certified Standards – Our training programs are developed under ISO-certified quality management practices, ensuring a structured, consistent, and high-quality learning experience.

3. Enhanced Career Opportunities – Strengthen your resume, improve your professional skills, and increase your potential for employment, career advancement, and new job opportunities.

4. Issued by a Non-Profit Skill Development Organization – The diploma is awarded by a mission-driven organization dedicated to promoting skill development, vocational education, and lifelong learning.

5. Comprehensive Learning Resources – Access quality study materials, e-books, practice assessments, mock tests, and learner support to help you successfully complete the program.

6. Secure Online Verification – Every diploma and marksheet is issued with a unique Enrolment ID and QR Code, enabling employers, institutions, and other stakeholders to instantly verify the authenticity of your credential online.

7. Lifetime Validity – The Professional Diploma is issued with lifetime validity and does not require periodic renewal, allowing you to showcase your achievement throughout your career.

8. Flexible Self-Paced Learning – Learn anytime and anywhere at your own pace, making it easy to balance your studies with work, business, or personal commitments.

9. Industry-Relevant Curriculum – The curriculum is designed to focus on practical knowledge, current industry trends, and real-world applications to improve workplace readiness.

10. Skill-Based Professional Qualification – Demonstrates your commitment to continuous professional development and validates your practical knowledge and skills in the subject area.