Description

Certification Name: Certified Total Quality Management (TQM) Specialist

Global Occupational Skill Standard – GOSS ID: GOSS/M/CTQMS/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified TQM Specialist course is designed to equip professionals with the knowledge and skills necessary to implement, lead, and sustain a Total Quality Management (TQM) approach within an organization. This comprehensive program focuses on the philosophy, principles, and practices of TQM, emphasizing customer focus, continuous improvement, employee involvement, and process-centered thinking.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Total Quality Management: Definition and evolution of TQM, Principles and philosophy of TQM, Contributions of quality gurus (Deming, Juran, Crosby, Ishikawa), Core concepts: customer focus, continuous improvement, teamwork, Differences between traditional management and TQM, Benefits and challenges in implementing TQM.

Module 2: Strategic Quality Management: Integrating quality into strategic planning, Voice of the customer (VOC) and customer satisfaction measurement, Quality policy and objectives alignment, Competitive benchmarking and performance metrics, Strategic deployment through Hoshin Kanri, Quality as a source of competitive advantage.

Module 3: TQM Tools and Techniques: Seven basic tools of quality (Check sheets, Histograms, Pareto charts, Cause-and-effect diagrams, Control charts, Scatter diagrams, Flowcharts), New management tools (Affinity diagrams, Tree diagrams, Matrix diagrams), Failure Mode and Effects Analysis (FMEA), Quality Function Deployment (QFD), Statistical Process Control (SPC), Process mapping and analysis.

Module 4: Quality Standards and Certifications: Overview of ISO 9001 and other quality standards, Implementation of quality management systems (QMS), Documentation requirements and quality manual, Internal audit planning and execution, Third-party certification process, Continual improvement in certified organizations.

Module 5: Human Resource Involvement in TQM: Role of leadership and top management in TQM, Teamwork, employee involvement and empowerment, Training and development for quality awareness, Change management and overcoming resistance, Motivation and reward systems for quality performance, Quality circles and cross-functional teams.

Module 6: TQM Implementation and Case Studies: Steps and models for TQM implementation, Identifying critical success factors, Measuring and analyzing quality performance, Case studies of successful TQM implementation in various industries, Pitfalls and lessons learned from failures, Sustaining TQM in the long term through continuous improvem.

GSDCI Online Assessment Detail:

Duration- 60 minutes.
Number of Questions- 30.
Number of Questions from each module: 5.
Language: English.
Exam Type: Multiple Choice Questions.
Maximum Marks- 100, Passing Marks- 50%.
There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.

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