Module 1: Foundations of Operations Management: Introduction to Operations Management, Role and Responsibilities of an Operations Manager – Administration, Principles of Organizational Governance, Ethics and Professional Standards, Key Performance Indicators (KPIs) for Administrative Operations, Understanding Corporate Policies and Procedures

Module 2: Administrative Planning and Workflow Optimization: Office Workflow Analysis and Process Improvement, Resource Planning and Allocation, Scheduling and Calendar Management, Facilities and Asset Management, Standard Operating Procedures (SOPs) Development, Time Management and Productivity Tools

Module 3: Human Resource Administration: Staff Recruitment, Onboarding, and Training, Performance Management and Appraisal Systems, Employee Engagement and Motivation, Conflict Resolution and Workplace Relations, Compliance with Labor Laws and HR Policies, Leadership and Team Management

Module 4: Financial and Budgetary Oversight: Budget Planning and Expense Forecasting, Cost Control and Financial Monitoring, Procurement Oversight and Vendor Management, Financial Reporting and Record-Keeping, Internal Controls and Audit Compliance, Strategic Resource Allocation

Module 5: Quality, Risk, and Compliance Management: Operational Risk Assessment and Mitigation, Quality Assurance in Administrative Processes, Compliance with Regulatory and Corporate Policies, Monitoring and Evaluation of Processes, Corrective and Preventive Actions (CAPA), Continuous Improvement Initiatives

Module 6: Strategic Operations and Professional Development: Strategic Planning and Alignment with Organizational Goals, Change Management and Organizational Adaptability, Technology Integration for Operational Efficiency, Reporting and Performance Dashboards, Professional Growth and Leadership Development, Emerging Trends and Best Practices in Administrative Operations