Description

Certification Name: Certified Client Relationship Manager

Global Occupational Skill Standard – GOSS ID: GOSS/BS/CCRM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The objective of the Certified Client Relationship Manager course is to equip professionals with the knowledge, skills, and strategies needed to build, maintain, and enhance strong client relationships. The course focuses on understanding client needs, effective communication, relationship management strategies, customer satisfaction, and loyalty development.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Client Relationship Management: Overview of client relationship management, Role and responsibilities of a client relationship manager, Key terminology and concepts, Importance of client relationships in business growth, CRM frameworks and models, Trends in client management,

Module 2: Client Acquisition and Onboarding: Prospecting and lead generation strategies, Needs assessment and client profiling, Effective client onboarding process, Building trust and rapport with new clients, Communication techniques for client engagement, Documentation and compliance during onboarding,

Module 3: Client Retention and Engagement: Strategies for client retention, Relationship-building techniques, Understanding client expectations and feedback, Personalized client engagement, Managing client satisfaction surveys, Loyalty programs and long-term relationship strategies,

Module 4: Communication and Negotiation Skills: Verbal and non-verbal communication skills, Active listening and empathy in client interactions, Negotiation techniques and conflict resolution, Handling objections and complaints, Presentation and persuasion skills, Professional etiquette and client communication standards,

Module 5: Client Analytics and Performance Monitoring: Tracking client interactions and touchpoints, Customer relationship management software (CRM) tools, Analyzing client behavior and preferences, Key performance indicators (KPIs) for client management, Reporting and insights for management, Data-driven decision-making in client relationships,

Module 6: Strategic Client Relationship Management: Developing long-term client strategies, Cross-selling and upselling techniques, Risk management in client relationships, Continuous improvement and feedback incorporation, Strategic planning for portfolio growth, Case studies and best practices in client relationship management.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.