Description

Course Name: Certificate in Room Attendant

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CRA/V1

Eligibility: 10th (High School) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Room Attendant course is designed to equip learners with the practical skills and knowledge needed to maintain guest rooms in hotels, resorts, and other lodging facilities. The course covers bed-making, bathroom cleaning, linen handling, replenishment of amenities, room inspection standards, and use of housekeeping equipment and chemicals.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Housekeeping and Room Attendant Role: Overview of housekeeping department functions, Duties and responsibilities of a room attendant, Types of rooms and guest expectations, Coordination with front office and maintenance teams, Room status terminology (occupied, vacant, DND), Professional grooming and behavior standards.

Module 2: Cleaning Procedures and Techniques: Daily cleaning process for occupied and departure rooms, Bed making standards and linen handling, Cleaning of bathroom fixtures and replenishing amenities, Dusting, vacuuming, and surface sanitization, Turn-down service procedures, Use of checklists and room inspection.

Module 3: Cleaning Equipment, Tools, and Supplies: Identification and use of manual and mechanical cleaning tools, Safe handling and maintenance of housekeeping equipment, Types and purposes of cleaning agents and chemicals, Mixing and storing cleaning supplies correctly, Waste disposal and recycling practices, Eco-friendly cleaning alternatives.

Module 4: Guest Interaction and Room Etiquette: Greeting and communicating politely with guests, Managing guest requests and preferences, Handling guest complaints and feedback, Respecting guest privacy and belongings, Procedures for entering and exiting guest rooms, Lost and found item handling protocol.

Module 5: Hygiene, Safety, and Sanitation Practices: Personal hygiene and infection control measures, Use of Personal Protective Equipment (PPE), Safe lifting and movement of supplies, Handling of hazardous materials and spills, Fire safety and emergency procedures, Compliance with health, safety, and hygiene standards.

Module 6: Work Organization and Quality Control: Understanding duty rosters and daily briefings, Time management and task prioritization, Reporting maintenance and repair needs, Room inspection and quality assurance standards, Stocking and organizing housekeeping carts, Documentation and housekeeping records maintenance.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.