Description

Certification Name: Certified Admin & Office Services Manager

Global Occupational Skill Standard – GOSS ID: GOSS/M/CAOSM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Admin & Office Services Manager course is designed to develop professionals’ expertise in managing administrative functions, office operations, and support services efficiently within an organization. The program covers planning, organizing, and supervising administrative activities, including office management, record-keeping, correspondence, workflow optimization, and team coordination.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1 (Foundations of Administration): Role & responsibilities of an office services manager, Core administrative functions, Principles of office management, Governance & ethics in administration, Organisational structure and reporting, Stakeholder management in office services

Module 2 (Office Operations & Systems): Office systems and standard operating procedures, Records & filing management (manual and digital), Mail management and correspondence flow, Office supplies and inventory control, Office layout, ergonomics and workspace design, Use of administrative dashboards and automation tools

Module 3 (Communication & Interpersonal Skills): Business communication (written, verbal), Professional email and report writing, Internal & external correspondence etiquette, Telephone etiquette & reception management, Conflict resolution and interpersonal dynamics, Presentation and influence skills

Module 4 (Time, Task & People Management): Time management techniques & prioritization, Task delegation and follow-up, Multitasking and managing competing priorities, Building & leading administrative teams, Performance monitoring & feedback, Stress management and resilience

Module 5 (Office Services & Event Coordination): Planning and managing meetings & events, Travel and accommodation coordination, Vendor management for services (facility, catering, cleaning), Service-level agreements (SLAs) for office services, Budgeting & petty cash management, Business continuity & emergency preparedness

Module 6 (Technology, Compliance & Continuous Improvement): Digital tools for admin (MS Office, Google Workspace, project tools), Office automation & paperless office strategies, Data security & privacy in admin operations, Legal & compliance issues (record retention, data protection), Key performance indicators (KPIs) for admin operations, Continuous improvement and process optimization in office services

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.