Description

Certification Name: Certified Aviation Hospitality Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CAHM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: This course is designed to equip professionals with the knowledge and skills to manage hospitality services within the aviation and airport sectors. Participants will learn about airline and airport operations, in-flight and ground hospitality, passenger service management, customer experience enhancement, staff supervision, safety protocols, and regulatory compliance.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Aviation Hospitality: Overview of aviation hospitality and airport services, Roles and responsibilities of an aviation hospitality manager, Types of airport and airline services, Trends and innovations in aviation hospitality, Understanding passenger expectations, Challenges and opportunities in airport and in-flight service management

Module 2: Passenger Experience & Service Excellence: Designing exceptional passenger experiences, Customer service standards in airports and airlines, Handling special requests and VIP passengers, Managing complaints and service recovery, Personalization and tailored services, Monitoring and improving passenger satisfaction

Module 3: Airport & In-Flight Operations Management: Ground services and check-in procedures, Lounge and VIP services management, In-flight hospitality and cabin services, Coordination with airline and ground staff, Safety, hygiene, and regulatory compliance, Technology integration in aviation hospitality operations

Module 4: Food & Beverage Management in Aviation: In-flight catering and menu planning, Airport lounge food and beverage services, Beverage management and bar services, Quality control and hygiene standards, Supplier and vendor coordination, Managing food costs and operational efficiency

Module 5: Marketing, Sales & Customer Engagement: Branding and promotion of aviation hospitality services, Digital marketing and social media strategies, Customer relationship management and loyalty programs, Service upselling and revenue enhancement, Market research and passenger behavior analysis, Event and partnership marketing initiatives

Module 6: Leadership, Strategy & Crisis Management: Leadership and team management in aviation hospitality, Strategic planning and operational alignment, Staff training and development programs, Risk assessment and crisis management, Continuous improvement and innovation in passenger services, Regulatory compliance and safety monitoring

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.