Description

Certification Name: Certified Business Process Outsourcing (BPO) Associate

Global Occupational Skill Standard – GOSS ID: GOSS/BS/CBPOA/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The course is designed to provide professionals with a thorough understanding of business process outsourcing operations, including customer service, support processes, and back-office functions. It focuses on developing skills in communication, problem-solving, workflow management, process optimization, and quality assurance.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to BPO Industry: Overview of BPO sector, Types of BPO services (voice, non-voice, ITES), Global and regional BPO trends, BPO business models, Roles and responsibilities in BPO, Key terminology and concepts,

Module 2: Communication and Soft Skills – Effective verbal communication, Professional email and chat etiquette, Active listening techniques, Conflict resolution and handling difficult clients, Cross-cultural communication, Presentation and reporting skills,

Module 3: Customer Service Excellence: Customer relationship management, Understanding customer needs, Complaint handling and problem-solving, Service quality standards, Building customer loyalty, Performance metrics in customer service,

Module 4: Operations and Process Management: Understanding business processes, Workflow and process mapping, Standard operating procedures (SOPs), Time and task management, Quality assurance and compliance, Process improvement techniques,

Module 5: Technology and Tools in BPO: Overview of CRM and ERP systems, Call center software and ticketing tools, Data entry and management tools, Communication platforms and virtual collaboration, Reporting and analytics tools, Cybersecurity and data privacy basics,

Module 6: Professional Development and Career Growth: Workplace ethics and professionalism, Teamwork and collaboration, Stress and time management, Goal setting and performance tracking, Continuous learning and skill enhancement, Career pathways in BPO industry.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.