Description

Certification Name: Certified Business Services Outsourcing Manager

Global Occupational Skill Standard – GOSS ID: GOSS/BS/CBSOM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Business Services Outsourcing Manager course is designed to equip professionals with the knowledge and expertise required to manage, coordinate, and optimize business process outsourcing (BPO) operations effectively. The program focuses on the strategic, operational, and contractual aspects of outsourcing, including vendor selection, service-level agreement (SLA) management, risk assessment, performance monitoring, and relationship management.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Business Process Outsourcing (BPO) and Service Management: Overview and Evolution of Business Services Outsourcing, Types and Models of Outsourcing (Onshore, Offshore, Nearshore), Strategic Role of Outsourcing in Business Transformation, Core vs. Non-Core Business Activities, Global Outsourcing Trends and Industry Practices, Key Success Factors and Challenges in BPO

Module 2: Outsourcing Strategy and Planning: Developing an Outsourcing Strategy Aligned with Business Goals, Identifying and Selecting Processes for Outsourcing, Cost-Benefit and Feasibility Analysis, Vendor Selection and Evaluation Criteria, Outsourcing Business Case Development, Transition and Change Management Planning

Module 3: Vendor Management and Contracting: Vendor Identification and Qualification Process, Request for Proposal (RFP) and Bid Management, Negotiation Techniques and Contract Structuring, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), Governance Models for Outsourcing Relationships, Performance Review and Compliance Mechanisms

Module 4: Operations and Service Delivery Management: Service Delivery Models and Process Design, Workflow Optimization and Standardization, Knowledge Transfer and Training Management, Quality Management Systems (ISO, Six Sigma, ITIL), Technology and Automation in BPO Operations, Continuous Improvement and Lean Outsourcing Practices

Module 5: Risk, Compliance, and Data Security Management: Risk Identification and Mitigation in Outsourcing Projects, Business Continuity and Disaster Recovery Planning, Data Privacy and Protection (GDPR, HIPAA, etc.), Regulatory Compliance Requirements, Cybersecurity Measures and Vendor Risk Assessment, Ethical and Sustainable Outsourcing Practices

Module 6: Performance Measurement, Relationship Management, and Future Trends: Performance Monitoring and Benchmarking Metrics, Client-Vendor Relationship Management, Conflict Resolution and Stakeholder Communication, Innovation and Digital Transformation in BPO, Emerging Technologies (AI, RPA, Cloud) in Service Outsourcing, Future Trends and Global Outlook of the BPO Industry

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.