Description

Certification Name: Certified Concierge Executive

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CCE/V1

Duration: One Month.

Eligibility: Graduation or Equivalent is required.

Objective: The Certified Concierge Executive course is designed to equip hospitality professionals with advanced skills and knowledge to deliver exceptional concierge services. The program covers guest relations, communication techniques, local and international destination knowledge, problem-solving, personalized service delivery, luxury service standards, and managing special requests. 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Concierge Services and Hospitality Essentials: Role and responsibilities of a Concierge Executive in hospitality, History and evolution of concierge services in hotels and luxury settings, Importance of guest relations and first impressions, Types of concierge services: hotel, residential, corporate, personal, Understanding the guest journey and touchpoints, Professional appearance, ethics, and service etiquette.

Module 2: Guest Interaction and Communication Skills: Verbal and non-verbal communication excellence, Handling guest inquiries, requests, and complaints with professionalism, Active listening and empathy in service delivery, Cross-cultural sensitivity and language basics for global guests, Managing VIPs, celebrities, and high-net-worth individuals, Building rapport and trust for long-term guest relationships.

Module 3: Local Expertise and Service Coordination: Staying updated with local attractions, dining, entertainment, and events, Booking and coordinating transportation, tours, tickets, and reservations, Creating personalized itineraries based on guest interests, Establishing partnerships with local vendors and service providers, Problem-solving on behalf of guests with efficiency and discretion, Providing insider tips, recommendations, and unique experiences.

Module 4: Concierge Desk Operations and Protocols: Managing concierge requests via in-person, phone, email, and apps, Maintaining logs, records, and guest preference databases, Standard Operating Procedures (SOPs) for handling valuables and deliveries, Time management and multitasking at a busy concierge desk, Ensuring privacy, discretion, and confidentiality in all interactions, Emergency assistance: lost items, medical needs, travel disruptions.

Module 5: Upselling, Loyalty, and Guest Retention: Identifying upselling opportunities without being intrusive, Recommending premium services, upgrades, and partner offers, Encouraging guest loyalty through thoughtful service and follow-up, Coordinating with other departments for seamless experiences, Handling guest feedback and implementing suggestions, Enhancing repeat business through personalization and care.

Module 6: Technology, Trends, and Career Development: Digital concierge platforms, mobile apps, and communication tools, Smart concierge systems in modern hotels and smart homes, Trends in luxury lifestyle management and bespoke services, Sustainability and eco-conscious guest recommendations, Career pathways in hospitality, private concierge, and lifestyle firms, Continuing education, certifications, and networking opportunities for growth.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.