Description

Certification Name: Certified Conflict Resolution Manager

Global Occupational Skill Standard – GOSS ID: GOSS/M/CCRM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Conflict Resolution Manager course is designed to provide participants with comprehensive knowledge and practical techniques for identifying, addressing, and resolving workplace conflicts. The program covers conflict theory, negotiation strategies, mediation skills, communication techniques, and emotional intelligence. 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Fundamentals of Conflict Resolution: Definition and types of conflict, Causes and sources of workplace conflict, Conflict resolution principles, Conflict styles and behaviors, Impact of unresolved conflict, Role of a conflict resolution manager.

Module 2: Communication Skills for Conflict Management: Active listening techniques, Effective verbal and non-verbal communication, Questioning and clarification skills, Managing emotions during conflict, Giving and receiving feedback, De-escalation communication strategies.

Module 3: Conflict Resolution Strategies and Techniques: Negotiation skills and strategies, Mediation process and roles, Facilitation techniques, Collaborative problem-solving, Win-win vs win-lose approaches, Choosing appropriate conflict resolution methods.

Module 4: Managing Difficult Conversations: Preparing for difficult conversations, Handling resistance and defensiveness, Building empathy and understanding, Maintaining professionalism under pressure, Conflict coaching techniques, Follow-up and closure.

Module 5: Organizational Conflict Management: Building a conflict-positive culture, Conflict policies and procedures, Role of leadership in conflict resolution, Training and awareness programs, Conflict documentation and reporting, Legal and ethical considerations.

Module 6: Conflict Resolution Tools and Evaluation: Use of assessment and diagnostic tools, Conflict resolution frameworks and models, Monitoring and measuring resolution effectiveness, Technology in conflict management, Case studies and best practices, Continuous improvement in conflict resolution skills.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.