Description

Certification Name: Certified Cruise Hospitality Supervisor

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CCHS/V1

Eligibility: 10+2 (higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Cruise Hospitality Supervisor course is designed to equip professionals with the skills and knowledge required to supervise hospitality operations onboard cruise ships. The program focuses on front office, food and beverage, housekeeping, guest services, and entertainment operations in a cruise environment.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1:Introduction to Cruise Hospitality: Overview of Cruise Industry, Types of Cruise Ships and Itineraries, Roles and Responsibilities of a Cruise Hospitality Supervisor, Cruise Industry Trends, Cruise Policies and Safety Regulations, Professional Ethics and Standards

Module 2:Guest Services and Front Office Management: Reception and Check-in Procedures, Guest Relations and Complaint Handling, Concierge Services, Cabin Assignment and Management, Guest Feedback and Service Recovery, VIP and Special Guest Services

Module 3:Food and Beverage Operations: Restaurant and Dining Room Management, Banquet and Event Services, Menu Planning and Food Costing, Beverage Service and Management, Hygiene and Safety Standards, Guest Experience in F&B Services

Module 4:Housekeeping and Onboard Facilities Management: Cabin and Public Area Housekeeping, Linen and Laundry Operations, Maintenance of Onboard Facilities, Inventory and Supplies Management, Safety and Sanitation Standards, Coordination with Other Departments

Module 5:Team Leadership and Human Resource Management: Recruitment and Staffing for Cruise Operations, Staff Training and Development, Leadership and Motivation, Conflict Resolution and Communication, Scheduling and Labor Compliance, Performance Evaluation and Feedback

Module 6:Health, Safety and Emergency Management: Safety Procedures and Drills, Emergency Response Planning, Security Measures Onboard, Guest Health and Medical Services, Regulatory Compliance and Audits, Risk Assessment and Crisis Management

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.