Description

Certification Name: Certified Customer Relationship Management Support Assistant

Global Occupational Skill Standard – GOSS ID: GOSS/AC/CCRMSA/V1

Duration: One Month.

Eligibility: 10+2 Grade (Higher Secondary) or Equivalent is required.

Objective: The Certified Customer Relationship Management (CRM) Support Assistant course is designed to equip professionals with the skills to effectively support CRM operations within an organization. The course covers CRM fundamentals, database management, customer data entry and maintenance, managing customer interactions, generating reports, and using CRM software such as Salesforce, HubSpot, or Zoho CRM.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Customer Relationship Management (CRM): Overview of CRM Concepts and Importance, Types of CRM Systems, Key Features and Benefits, Role of a CRM Support Assistant, Understanding Customer Lifecycle, Ethical Considerations in CRM.

Module 2: CRM Software and Tools: Introduction to Popular CRM Platforms, Navigating CRM Interfaces, Managing Customer Data, Using CRM for Contact Management, Tracking Customer Interactions, Integrating CRM with Other Business Tools.

Module 3: Data Management and Accuracy: Collecting and Entering Customer Data, Ensuring Data Quality and Consistency, Updating and Maintaining Records, Data Privacy and Security Practices, Handling Duplicate and Incomplete Data, Reporting Data Issues.

Module 4: Customer Communication Support: Managing Customer Queries and Complaints, Using CRM for Email and Call Tracking, Scheduling Follow-ups and Reminders, Personalizing Customer Interactions, Coordinating with Sales and Support Teams, Documentation of Customer Communications.

Module 5: Reporting and Analytics: Generating Standard CRM Reports, Interpreting Customer Data Insights, Monitoring Key Performance Indicators (KPIs), Supporting Sales and Marketing Analysis, Using CRM Dashboards, Providing Feedback for CRM Improvements.

Module 6: Professional Skills and Compliance: Effective Communication and Customer Service Skills, Time Management and Multitasking, Adhering to Company Policies and Regulations, Understanding Legal Aspects of CRM, Continuous Learning and Skill Development, Career Growth Opportunities in CRM Support.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.