Description

Certification Name: Certified Front Office Executive

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CFOE/V1

Eligibility: 10+2 (higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Front Office Executive course is designed to develop the professional skills and operational knowledge necessary to manage front office activities effectively in a hospitality environment. The course covers essential areas such as guest reception and registration, room allocation, handling check-ins and check-outs, managing guest requests and complaints, communication skills, and the use of property management systems (PMS).

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Front Office Operations: Role and Responsibilities of Front Office Executive, Overview of Hotel Front Office Departments, Importance of Guest Service Excellence, Front Office Terminology and Procedures, Organization Structure and Teamwork, Professionalism and Ethics in Front Office.

Module 2: Reservation and Check-in Procedures: Types of Reservations and Booking Sources, Handling Reservations and Modifications, Check-in Process and Guest Registration, Room Assignment and Upgrades, Handling Early Arrivals and Late Check-ins, Managing Special Requests and VIP Guests.

Module 3: Guest Services and Communication Skills: Effective Communication and Telephone Etiquette, Managing Guest Complaints and Conflict Resolution, Providing Information and Concierge Services, Handling Guest Billing and Payment Methods, Coordinating with Other Departments, Enhancing Guest Satisfaction and Loyalty.

Module 4: Check-out and Billing Procedures: Check-out Process and Final Billing, Handling Deposits and Refunds, Preparing Guest Folios, Managing Settlements and Payments, Handling Late Check-outs and Extensions, Reporting and Documentation for Check-out.

Module 5: Front Office Technology and Systems: Using Property Management Systems (PMS), Handling Point of Sale (POS) Systems, Managing Online Booking Interfaces, Night Audit Process Overview, Security and Data Privacy in Front Office, Troubleshooting Common System Issues.

Module 6: Operational and Administrative Skills: Shift Management and Duty Rosters, Handling Cash and Financial Transactions, Reporting Daily Operations and KPIs, Coordination with Housekeeping and Maintenance, Health and Safety Standards, Continuous Learning and Professional Development.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.