Description

Certification Name: Certified Global Business Services Manager (GBS)

Global Occupational Skill Standard – GOSS ID: GOSS/M/CGBSM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Global Business Services (GBS) Manager course is designed to equip professionals with the knowledge and skills required to manage and optimize global business operations effectively. The course covers key areas such as process standardization, operational excellence, cross-functional collaboration, shared services management, and technology-enabled solutions. 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: GBS Strategy & Leadership: Role and responsibilities of a Global Business Services Manager, Aligning GBS strategy with corporate objectives, Leadership and change management in global service environments, Governance frameworks and decision-making, Stakeholder engagement across geographies, Building high-performing GBS teams

Module 2: Service Delivery & Operational Excellence: Designing and managing service delivery models, Process standardization and optimization, Key performance indicators (KPIs) and SLAs, Continuous improvement and Lean Six Sigma in GBS, Technology enablement for operational efficiency, Monitoring and reporting service performance

Module 3: Finance & Performance Management in GBS: Budgeting and cost management for GBS operations, Financial reporting and analysis, Resource allocation and capacity planning, ROI measurement and value realization, Benchmarking and performance analytics, Strategic financial decision-making in GBS

Module 4: Technology, Automation & Digital Transformation: Digital transformation strategies in GBS, Robotic process automation (RPA) and AI applications, IT infrastructure and system integration, Data management and analytics, Cybersecurity and risk mitigation, Driving innovation through technology adoption

Module 5: Global Governance, Compliance & Risk Management: Regulatory compliance across jurisdictions, Internal controls and audit processes, Risk identification and mitigation strategies, Policies and procedures for global operations, Corporate governance and accountability, Crisis management and business continuity planning

Module 6: Talent & Change Management in GBS: Workforce planning and talent acquisition strategies, Employee engagement and retention, Learning and development programs, Leadership development and succession planning, Managing organizational change and transformation, Cross-cultural collaboration and communication

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.