Description

Certification Name: Certified Hospitality Business Manager

Global Occupational Skill Standard – GOSS ID: GOSS/BS/CHBM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Hospitality Business Manager course is designed to equip professionals with the knowledge, skills, and strategies required to manage and optimize hospitality operations effectively. Participants will learn to oversee hotel and resort operations, food and beverage management, guest services, financial planning, and staff coordination. The course emphasizes operational efficiency, customer satisfaction, quality assurance, marketing, and compliance with hospitality standards.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Hospitality Business Management: Overview of Hospitality Industry and Market Dynamics, Types of Hospitality Services (Hotels, Resorts, Restaurants, Event Management), Role and Responsibilities of a Hospitality Business Manager, Hospitality Value Chain and Key Stakeholders, Trends and Innovations in Hospitality, Legal and Regulatory Frameworks

Module 2: Hospitality Operations Management: Front Office, Housekeeping, Food & Beverage, and Event Operations, Standard Operating Procedures and Service Protocols, Technology in Hospitality Operations (PMS, POS, CRM), Quality Assurance and Guest Experience Management, Resource Planning and Scheduling, Risk Management and Safety Standards

Module 3: Marketing and Customer Relationship Management: Hospitality Marketing Strategies and Branding, Digital Marketing and Social Media in Hospitality, Customer Segmentation and Persona Development, Guest Engagement and Loyalty Programs, Reputation Management and Online Reviews, Measuring Marketing and Customer Satisfaction Performance

Module 4: Financial Management and Revenue Optimization: Budgeting and Cost Control in Hospitality Operations, Revenue Management and Pricing Strategies, Financial Analysis and Profitability Assessment, Investment Planning and Capital Management, Key Performance Indicators (KPIs) and Reporting, Forecasting and Business Performance Evaluation

Module 5: Human Resource and Leadership Management: Staff Recruitment, Training, and Development, Leadership Skills and Team Motivation, Employee Engagement and Retention Strategies, Performance Management and Appraisals, Conflict Resolution and Workplace Ethics, Developing a Customer-Centric Culture

Module 6: Strategic Planning, Innovation, and Emerging Trends: Strategic Business Planning for Hospitality Organizations, Change Management and Organizational Agility, Innovation and Technology Integration (AI, Automation, IoT), Sustainability and Green Hospitality Practices, Global Trends and Competitive Benchmarking, Career Development and Future Outlook in Hospitality Management

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.