Description

Certification Name: Certified Hospitality Training & Development Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHTDM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: This course is designed to equip hospitality professionals with the knowledge and skills to design, implement, and manage effective training and development programs within hotels, resorts, and other hospitality establishments. Participants will learn about training needs assessment, instructional design, employee engagement, performance evaluation, coaching, leadership development, and talent management.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Hospitality Training & Development: Overview of training and development in hospitality, Roles and responsibilities of a training manager, Importance of workforce development, Trends and innovations in hospitality training, Understanding organizational learning needs, Challenges and opportunities in staff development

Module 2: Training Needs Analysis & Program Design: Identifying skill gaps and training requirements, Designing effective training programs, Aligning training with organizational goals, Adult learning principles and methodologies, Customizing training for different departments, Evaluating training needs for continuous improvement

Module 3: Training Delivery & Facilitation: Methods of training delivery: classroom, on-the-job, e-learning, and workshops, Effective communication and facilitation skills, Engaging and motivating participants, Use of multimedia and interactive tools, Role-playing and simulation techniques, Monitoring trainee engagement and understanding

Module 4: Performance Management & Assessment: Setting performance standards and KPIs, Evaluating training effectiveness, Assessment tools and techniques, Feedback collection and analysis, Linking training outcomes to performance improvement, Continuous monitoring of staff development

Module 5: Leadership Development & Succession Planning: Identifying potential leaders and high performers, Designing leadership and management training programs, Mentoring and coaching techniques, Succession planning strategies, Building a culture of continuous learning, Monitoring leadership development outcomes

Module 6: Strategic Planning, Innovation & HR Integration: Aligning training with organizational strategy, Training budget and resource planning, Incorporating technology and digital tools in training, Promoting a learning culture, Continuous innovation in training methodologies, Collaboration with HR and department heads for workforce development

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.