Description

Certification Name: Certified Housekeeping Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHM/V1

Eligibility: 10+2 (higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The objective of the Certified Housekeeping Manager course is to develop competent professionals who can lead and manage housekeeping departments effectively. This course focuses on maintaining cleanliness, hygiene, and comfort in guest-centric and service-oriented environments such as hotels, resorts, hospitals, corporate offices, and institutions. It blends technical skills with managerial and customer service training.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Housekeeping Operations: Role and importance of housekeeping in hospitality, Organizational structure of the housekeeping department, Interdepartmental coordination, Guest room layout and types, Housekeeping responsibilities and workflow, Standard operating procedures (SOPs).

Module 2: Cleaning Science and Procedures: Types of cleaning agents and equipment, Daily, periodic, and deep cleaning procedures, Cleaning techniques for various surfaces, Bed making and turndown services, Restroom and public area cleaning, Waste management and sanitation.

Module 3: Housekeeping Supervision and Staff Management: Duties of a housekeeping supervisor, Staff scheduling and duty rosters, Training and performance evaluation, Time and resource management, Motivation and conflict resolution, Communication and leadership skills.

Module 4: Inventory and Budget Management: Linen and laundry management, Procurement and storage of cleaning supplies, Inventory control techniques, Budget preparation and cost control, Stock audits and par levels, Energy and resource conservation.

Module 5: Safety, Hygiene and Quality Assurance: Occupational health and safety practices, Personal hygiene and grooming standards, First aid and accident handling, Pest control and infection prevention, Quality checks and inspection reports, Handling guest complaints and feedback.

Module 6: Technology and Trends in Housekeeping: Use of housekeeping management software, Automation in cleaning and laundry, Eco-friendly and sustainable practices, Trends in hospitality housekeeping, Housekeeping during COVID and post-pandemic protocols, Case studies and industry best practices.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.