Description

Certification Name: Certified International Hotel General Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CIHGM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: This course is designed to prepare professionals for senior management roles in the global hospitality industry by providing comprehensive knowledge and practical skills required to manage hotel operations at an international standard. Participants will learn strategic leadership, operational management, financial planning, revenue optimization, human resource management, guest experience enhancement, and compliance with international standards.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Foundations of Hotel Management: Introduction to hotel industry and organizational structures, Roles and responsibilities of a hotel general manager, Hospitality service standards and quality frameworks, Key operational departments overview, Hotel management principles and best practices, Ethics and professional conduct in hospitality

Module 2: Front Office and Guest Services Management: Front office operations and reception management, Reservation systems and check-in/check-out procedures, Guest service excellence and personalization, Handling guest complaints and conflict resolution, Concierge and guest assistance services, Performance metrics and service quality monitoring

Module 3: Housekeeping and Facilities Management: Housekeeping operations and standards, Room inspection and quality assurance, Laundry and linen management, Facility maintenance and safety compliance, Sustainable practices in housekeeping and operations, Vendor and inventory management

Module 4: Food & Beverage and Culinary Operations: F&B management and service standards, Menu planning and cost control, Kitchen operations and culinary management, Banquet and event management, Beverage and bar operations, Hygiene, safety, and quality control in F&B

Module 5: Revenue, Sales, and Marketing Management: Hotel revenue management strategies, Pricing and yield management, Sales and marketing planning for hotels, Digital marketing and social media promotion, Customer relationship management and loyalty programs, Performance analysis and reporting

Module 6: Leadership, Financial & Strategic Management: Leadership and team management in hospitality, Financial planning, budgeting, and cost control, Strategic decision-making and operational planning, Risk management and crisis handling, Legal and regulatory compliance, Continuous improvement and innovation in hotel management

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.