Description

Certification Name: Certified IT Helpdesk Support Engineer

Global Occupational Skill Standard – GOSS ID: GOSS/CIT/CITHSE/V1

Duration: One Month

Eligibility: Graduation or Equivalent is required.

Objective: The Certified IT Helpdesk Support Engineer course is designed to equip learners with the technical knowledge and problem-solving skills required to provide effective IT support in organizational environments. The course covers hardware and software troubleshooting, operating systems (Windows, Linux), network basics, peripheral device support, ticketing systems, and customer service best practices. Participants will learn to diagnose and resolve technical issues, provide remote and on-site assistance, document solutions, and escalate problems when necessary.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Fundamentals of IT Support: Introduction to IT Helpdesk and Support Roles, Overview of Hardware and Software Components, Operating Systems Basics (Windows, Linux, macOS), Understanding Networks and Internet Connectivity, IT Support Terminology and Concepts, Importance of Customer Service in IT Support

Module 2: Hardware and Peripheral Support: Installation and Configuration of Desktops, Laptops, and Mobile Devices, Troubleshooting Common Hardware Issues, Printers, Scanners, and Peripheral Device Management, Storage Devices and Data Recovery Basics, BIOS/UEFI Configuration and Firmware Updates, Preventive Maintenance Techniques

Module 3: Operating System Support and Troubleshooting: Installation, Configuration, and Updates of Windows, Linux, and macOS, User Account and Permission Management, System Performance Optimization, Troubleshooting Boot, Startup, and Crash Issues, File System Management and Backup, OS Security Best Practices

Module 4: Networking and Connectivity Support: Basic Networking Concepts and Protocols, Setting up Wired and Wireless Networks, IP Addressing, DHCP, DNS, and Connectivity Troubleshooting, VPN and Remote Access Setup, Network Security Essentials for Helpdesk, Troubleshooting Network Performance Issues

Module 5: Software and Application Support: Installation, Configuration, and Updates of Common Software Applications, Troubleshooting Application Errors and Crashes, Email Client Setup and Management, Anti-Virus, Firewall, and Security Software Support, License Management and Compliance, Remote Support Tools and Techniques

Module 6: Helpdesk Operations and Professional Practices: Ticketing Systems and Incident Management (ServiceNow, Jira, Zendesk), Customer Communication and Support Best Practices, Knowledge Base Creation and Documentation, Escalation Procedures and SLA Management, Monitoring and Reporting Metrics, Career Growth and Emerging Trends in IT Support

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.