Description

Certification Name: Certified Last-Mile Delivery Operations Manager

Global Occupational Skill Standard – GOSS ID: GOSS/TL/CLMDOM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Last-Mile Delivery Operations Manager course is designed to equip professionals with the skills and knowledge to effectively plan, manage, and optimize the final leg of the delivery process in logistics and e-commerce. The course covers route optimization, delivery scheduling, fleet coordination, customer communication, and real-time tracking. It also includes training on technology platforms such as Delivery Management Systems (DMS), use of GPS and mobile apps, and key performance metrics like On-Time Delivery (OTD) and First Attempt Delivery Rate (FADR). 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Last-Mile Delivery Operations: Definition and Scope of Last-Mile Delivery, Role of Last-Mile in the Logistics Value Chain, Key Challenges in Urban and Rural Last-Mile Logistics, Types of Delivery Models (Direct, Hub-and-Spoke, Crowdshipping), Role and Responsibilities of a Last-Mile Delivery Operations Manager, Impact of E-commerce and Customer Expectations.

Module 2: Route Planning and Delivery Optimization: Dynamic Route Planning and Scheduling Techniques, Use of Telematics and GPS in Route Optimization, Managing Delivery Time Windows and Customer SLAs, Traffic Pattern and Distance Analysis, Real-Time Re-Routing and Exception Handling, Cost vs Speed Trade-offs in Routing.

Module 3: Fleet and Driver Management: Fleet Sizing and Allocation for Last-Mile Operations, Vehicle Types and Suitability (2W, 3W, Vans, EVs), Driver Hiring, Training, and Compliance, Performance Monitoring and Incentive Programs, Safety Standards and Driver Behavior Analytics, Managing Third-Party and Gig Workforce.

Module 4: Technology and Automation in Last-Mile Delivery: Delivery Management Systems and Mobile Apps, Barcode Scanning, POD, and E-Signature Tools, IoT and Sensor-Based Tracking Systems, Integration with OMS, TMS, and WMS, Use of AI and Machine Learning for Predictive Delivery, Automation Trends: Drones, Lockers, Bots.

Module 5: Customer Experience and Delivery Performance: Customer Communication and Real-Time Delivery Updates, Handling Failed Deliveries and RTO Management, Feedback Collection and Service Recovery, Delivery Personalization and Value-Added Services, KPI Tracking: OTIF, NPS, Delivery Accuracy, Building Customer Trust Through Last-Mile Excellence.

Module 6: Compliance, Sustainability, and Cost Control: Regulatory Requirements for Urban Deliveries, Environmental Compliance and Emission Norms, Green Last-Mile Solutions (EVs, Cycle Logistics), Cost Structure of Last-Mile Operations, Reducing Last-Mile Delivery Costs and Carbon Footprint, Business Continuity and Risk Management in Last-Mile Logistics.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.