Description

Certification Name: Certified Railway Tourism Officer

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CRTO/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Railway Tourism Officer course is designed to equip professionals with the knowledge and skills to develop, promote, and manage railway-based tourism services. The program covers railway tourism concepts, route planning, heritage train operations, passenger experience enhancement, marketing strategies, safety standards, and collaboration with tourism stakeholders.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Railway Tourism and Industry Landscape: Definition, scope, and evolution of railway tourism, Importance of railways in promoting domestic and heritage tourism, Overview of Indian and international railway tourism initiatives (e.g., IRCTC, Palace on Wheels), Types of railway tourism: luxury trains, scenic routes, pilgrimage circuits, Role and responsibilities of a Railway Tourism Officer, Key stakeholders: rail authorities, tour operators, hospitality partners.

Module 2: Train Services, Categories, and Route Planning: Understanding classes of railway travel: general, sleeper, AC, chair car, luxury, Major tourism-oriented rail services and packages offered by IRCTC and others, Designing tour circuits based on religious, heritage, eco, and adventure themes, Mapping intermodal connectivity: rail-air-road transfers, Coordination with station management and travel desk services, Planning stopovers, onboard experiences, and sightseeing packages.

Module 3: Railway Booking Systems and Tour Coordination: Overview of railway reservation systems and IRCTC portal operations, Bulk booking and coordination for group tours and charters, Ticketing procedures, quotas, and travel documentation, Managing PNR, cancellations, refunds, and complaints, Coordinating with catering, accommodation, and local transport providers, Handling special needs: senior citizens, medical cases, international tourists.

Module 4: Customer Service, Onboard Hospitality, and Safety: Delivering exceptional customer service in railway tourism experiences, Onboard hospitality: food services, housekeeping, entertainment, Training staff in soft skills, cultural sensitivity, and emergency handling, Ensuring hygiene, safety, and comfort during the journey, Managing grievances and service recovery efficiently, Role of technology in enhancing customer experience (e.g., mobile apps, live tracking).

Module 5: Marketing, Promotion, and Public Relations in Railway Tourism: Branding of railway tourism experiences for domestic and foreign travelers, Designing promotional materials: brochures, videos, itineraries, packages, Leveraging digital marketing: social media, email campaigns, travel portals, Collaboration with tourism boards, travel agencies, influencers, and bloggers, Conducting rail tourism expos, roadshows, and station-based campaigns, Creating loyalty programs and targeting niche traveler segments.

Module 6: Policies, Innovations, and Future Trends in Railway Tourism: Government policies and schemes supporting rail-based tourism, Public-private partnerships (PPP) in railway tourism ventures, Use of green technology and sustainable practices in train operations, Innovations: panoramic coaches, Vistadome, heritage restorations, Digitalization: e-ticketing, smart coaches, AI-based traveler services, Future career opportunities and entrepreneurship in railway tourism development.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.