Description

Certification Name: Certified Receptionist

Global Occupational Skill Standard – GOSS ID: GOSS/AC/CR/V1

Eligibility: 10+2 (higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Receptionist course is designed to develop professional front-office and administrative skills necessary for handling day-to-day responsibilities of a receptionist with confidence and competence. This course equips learners with essential skills in communication, interpersonal etiquette, visitor management, call handling, record keeping, and customer service, making them job-ready for hospitality, corporate, healthcare, education, and service sector roles.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Front Office and Reception: Role and Responsibilities of a Receptionist, Importance of First Impressions, Front Office Equipment and Setup, Grooming and Professional Etiquette, Workplace Safety and Confidentiality, Types of Organizations and Reception Needs.

Module 2: Communication and Interpersonal Skills: Verbal and Non-Verbal Communication, Telephone Etiquette and Call Handling, Listening and Clarification Techniques, Handling Visitor Inquiries Professionally, Managing Multilingual Interactions, Email and Written Communication.

Module 3: Administrative and Office Management: Appointment Scheduling and Calendar Management, Filing and Record Keeping Systems, Handling Incoming and Outgoing Mails, Courier and Document Management, Inventory and Office Supply Control, Coordination with Other Departments.

Module 4: Customer Service Excellence: Understanding Customer Expectations, Greeting and Assisting Clients, Handling Complaints and Difficult Situations, Building Positive Client Relationships, Conflict Resolution Techniques, Feedback and Service Improvement.

Module 5: Technology and Office Tools: Basic Computer Skills (MS Word, Excel, Outlook), Using Office Management Software, Digital Filing Systems, Managing Office Equipment (Printer, Scanner, EPABX), Online Scheduling Tools, Introduction to CRM Systems.

Module 6: Professional Development and Workplace Conduct: Time Management and Prioritization, Teamwork and Collaboration, Stress and Workload Management, Ethics and Integrity at the Workplace, Career Growth and Self-Improvement, Mock Role Plays and Case Studies.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.