Name: Certified Retail Business Marketing &amp; Operations Manager
SKU: 9641
Availability: InStock

Description

Certification Name: Certified Retail Business Marketing & Operations Manager

Global Occupational Skill Standard – GOSS ID: GOSS/BS/CRBMOM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Retail Business Marketing & Operations Manager course is designed to equip professionals with the knowledge, skills, and strategies required to manage retail business operations and marketing effectively. Participants will learn to oversee store operations, optimize supply chain and inventory management, implement marketing campaigns, analyze sales data, and enhance customer experiences.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Retail Business Management: Overview of Retail Industry and Market Trends, Types of Retail Formats (Brick-and-Mortar, Online, Omni-Channel), Role and Responsibilities of a Retail Business Marketing & Operations Manager, Retail Value Chain and Key Stakeholders, Retail Business Models and Revenue Streams, Ethical and Regulatory Considerations in Retail

Module 2: Retail Marketing Strategy: Retail Market Research and Customer Insights, Retail Branding and Positioning Strategies, Promotions and Merchandising Techniques, Digital Marketing and Social Media for Retail, Customer Segmentation and Personalization, Marketing ROI and Campaign Performance Analysis

Module 3: Retail Operations Management: Store Layout and Visual Merchandising, Inventory Management and Stock Optimization, Supply Chain and Vendor Coordination, Sales Process and Customer Service Excellence, Operational Policies and SOPs, Technology in Retail Operations (POS, ERP, CRM)

Module 4: Customer Experience and Relationship Management: Customer Journey Mapping and Touchpoint Optimization, Customer Engagement and Loyalty Programs, Handling Complaints and Feedback Mechanisms, Service Quality Standards and Training, Personalization and Omni-Channel Experience, Metrics for Measuring Customer Satisfaction

Module 5: Financial Management and Business Performance: Retail Budgeting and Cost Control, Pricing Strategies and Profit Margin Analysis, Sales Performance Metrics and KPIs, Forecasting and Demand Planning, Financial Reporting and Dashboard Creation, Strategies for Revenue Growth and Operational Efficiency

Module 6: Strategic Planning, Leadership, and Future Trends: Retail Business Strategy Development and Execution, Change Management and Team Leadership, Risk Management and Compliance in Retail, Emerging Trends in Retail (E-commerce, AI, Experiential Retail), Sustainability and Green Retail Practices, Career Development and Strategic Growth in Retail Management

GSDCI Online Assessment Detail:

Duration- 60 minutes.
Number of Questions- 30.
Number of Questions from each module: 5.
Language: English.
Exam Type: Multiple Choice Questions.
Maximum Marks- 100, Passing Marks- 50%.
There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.