Description

Certification Name: Certified Retail Manager

Global Occupational Skill Standard – GOSS ID: GOSS/M/CRM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Retail Manager (CRM) course aims to equip current and aspiring retail professionals with the knowledge, skills, and competencies required to effectively manage retail operations in a competitive business environment. The course focuses on developing a strong understanding of retail strategy, customer experience management, merchandising, store operations, inventory control, financial performance analysis, sales leadership, and team management.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Retail Fundamentals: Introduction to Retailing, Retail Formats and Types, Retail Value Chain, Retail Industry Structure, Key Retail Terminologies, Role of a Retail Manager

Module 2: Store Operations Management: Store Layout and Design, Inventory Control Processes, Stock Replenishment Techniques, Visual Merchandising Basics, Loss Prevention and Shrinkage Control, Store Opening and Closing Procedures

Module 3: Customer Service & Experience: Customer Relationship Management, Communication and Selling Skills, Handling Complaints and Returns, Service Quality Standards, Creating Customer Loyalty Programs, Managing In-store Customer Experience

Module 4: Retail Sales & Merchandising: Product Knowledge Development, Sales Forecasting, Category Management, Merchandising Planning, Pricing Strategies, Promotions and Seasonal Planning

Module 5: Retail Finance & Performance Metrics: Understanding Retail KPIs, Budgeting and Cost Control, Sales and Profit Analysis, Inventory Turnover Calculations, Break-even Analysis, Financial Reporting in Retail

Module 6: Retail Leadership & HR Management: Team Building and Motivation, Workforce Scheduling, Performance Appraisal Methods, Training and Development of Staff, Workplace Ethics and Compliance, Conflict Resolution and Leadership Skills

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.