Description

Certification Name: Certified Tourism Operations Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CTOM/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Tourism Operations Manager course is designed to equip professionals with the knowledge and skills required to oversee and optimize tourism operations effectively. The program focuses on planning, managing, and coordinating tourism products and services, including transportation, accommodation, attractions, and guided experiences.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1:Introduction to Tourism Operations Management: Overview of Tourism Industry, Role and Responsibilities of a Tourism Operations Manager, Types of Tourism Operations, Tourism Industry Trends and Challenges, Regulatory and Legal Framework, Professional Ethics and Standards

Module 2:Tour Planning and Product Development: Destination Analysis and Selection, Tour Packaging and Itinerary Design, Pricing Strategies and Costing, Supplier and Vendor Coordination, Transportation and Logistics Planning, Sustainable and Responsible Tourism Practices

Module 3:Customer Service and Guest Experience Management: Guest Expectations and Satisfaction, Customer Service Excellence, Handling Complaints and Feedback, Personalization of Services, Guest Engagement and Loyalty Programs, Monitoring and Improving Service Quality

Module 4:Marketing and Promotion of Tourism Operations: Market Research and Target Audience Analysis, Branding and Positioning of Tourism Products, Digital Marketing and Social Media Strategies, Public Relations and Media Engagement, Promotions and Advertising, Collaboration with Travel Agencies and Partners

Module 5:Team Leadership and Human Resource Management: Recruitment and Staffing for Tourism Operations, Staff Training and Development, Leadership and Team Motivation, Conflict Resolution and Communication, Performance Monitoring and Feedback, Legal Compliance and Labor Laws

Module 6:Financial and Risk Management: Budgeting and Cost Control, Revenue Streams and Profitability, Financial Reporting and Analysis, Risk Assessment and Mitigation, Crisis and Contingency Management, Innovation and Future Trends in Tourism Operations

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.