Description

Certification Name: Certified Reservations Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CRM/V1

Duration: One Month.

Eligibility: Graduation or Equivalent is required.

Objective: The Certified Reservations Manager course aims to develop the skills and expertise required to effectively manage a hotel’s reservations department, optimizing booking processes to maximize occupancy and revenue. The course covers the management of reservation channels—including direct, third-party, and global distribution systems—while emphasizing accurate inventory control, rate management, and guest communication.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Reservations Management: Role and Responsibilities of a Reservations Manager, Overview of Reservation Systems and Technologies, Types of Reservations (Direct, OTA, GDS), Reservation Policies and Procedures, Impact of Reservations on Hotel Revenue, Key Performance Indicators (KPIs) for Reservations.

Module 2: Reservation Systems and Software: Property Management System (PMS) Integration, Global Distribution Systems (GDS) Overview, Online Travel Agencies (OTAs) Interface, Channel Management Tools, Booking Engines and Direct Reservations, Troubleshooting System Issues.

Module 3: Reservation Processes and Techniques: Handling Booking Requests and Modifications, Group and Individual Reservations, Cancellation and No-show Policies, Upselling and Cross-selling during Reservation, Managing Overbooking Situations, Communication Best Practices with Guests and Travel Agents.

Module 4: Revenue Management and Yield Optimization: Forecasting Reservation Demand, Inventory Control and Allocation, Dynamic Pricing Impact on Reservations, Collaboration with Revenue and Sales Teams, Analyzing Reservation Data for Trends, Reporting on Reservation Performance.

Module 5: Customer Service and Relationship Management: Building Guest Profiles and Preferences, Handling Special Requests and VIP Bookings, Conflict Resolution and Complaint Handling, Enhancing Guest Experience Pre-Arrival, CRM Tools for Reservations Teams, Developing Long-Term Guest Relationships.

Module 6: Leadership and Operational Management: Training and Supervising Reservations Staff, Setting Departmental Goals and Standards, Budgeting and Cost Control, Interdepartmental Coordination (Front Desk, Sales, Revenue), Compliance and Data Privacy, Continuous Improvement and Innovation in Reservations Management.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.