Description

Certification Name: Certified Food and Beverage (F&B) Operations Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CFBOM/V1

Duration: One Month.

Eligibility: Graduation or Equivalent is required.

Objective: The Certified Food and Beverage (F&B) Operations Manager course is designed to develop the managerial skills and operational knowledge needed to oversee F&B departments in hotels, restaurants, resorts, and event venues. The course covers menu planning, service styles, cost control, inventory and procurement, staffing and team leadership, guest service standards, and regulatory compliance. 

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Food and Beverage Operations: Overview of F&B industry and service segments, Roles and responsibilities of an F&B Operations Manager, Organizational structure of F&B departments, Types of food and beverage service, Coordination with other hotel departments, Current trends in F&B operations.

Module 2: Menu Planning and Product Knowledge: Types and components of menus, Menu engineering and profitability analysis, Food and beverage pairing basics, Nutritional and dietary considerations, Seasonal and event-based menu planning, Understanding culinary terminology and ingredients.

Module 3: Service Standards and Guest Experience: Types of service styles (silver, buffet, à la carte), SOPs for food and beverage service, Handling VIPs and guest complaints professionally, Staff grooming and guest interaction etiquette, Enhancing dining ambiance and service flow, Customer satisfaction measurement and feedback.

Module 4: Staff Management and Training: Recruitment and onboarding of F&B staff, Scheduling and shift planning, Conducting performance appraisals and feedback, Designing training modules for skill development, Motivating staff and building team morale, Managing workplace conflicts and discipline.

Module 5: Financial Management and Cost Control: Budgeting for F&B operations, Monitoring food and beverage cost percentages, Inventory control and purchasing procedures, Waste reduction and portion control strategies, Revenue generation and sales tracking, Profitability analysis and forecasting.

Module 6: Hygiene, Safety, and Legal Compliance: Food safety laws and HACCP standards, Sanitation practices and cleanliness audits, Fire and workplace safety procedures, Alcohol service laws and license management, Waste disposal and environmental sustainability, Health inspections and legal documentation.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.