Description

Certification Name: Certified Tour Operations Manager

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CTOM/V1

Duration: One Month.

Eligibility: Graduation or Equivalent is required.

Objective: The Certified Tour Operations Manager course aims to equip participants with comprehensive skills and knowledge to efficiently plan, organize, and manage tour operations. The program covers itinerary design, logistics coordination, supplier management, budgeting, customer relationship management, risk assessment, and legal aspects of tour operations.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Tour Operations Management: Overview of Tour Operations, Roles and Responsibilities of a Tour Operations Manager, Types of Tours and Tour Operators, Tour Operations Workflow and Processes, Understanding the Travel and Tourism Value Chain, Key Industry Stakeholders and Partnerships.

Module 2: Tour Planning and Product Development: Market Research and Demand Analysis, Designing Tour Itineraries, Pricing and Costing Techniques, Supplier and Vendor Selection, Incorporating Themes and Special Interests in Tours, Sustainable and Responsible Tourism Practices.

Module 3: Logistics and Resource Management: Transportation Management and Coordination, Accommodation Booking and Management, Managing Tour Guides and Staff, Handling Permits and Documentation, Inventory and Resource Allocation, Contingency and Risk Management.

Module 4: Customer Relationship and Service Excellence: Customer Profiling and Segmentation, Pre-tour Communication and Briefings, Managing Customer Expectations, Handling Complaints and Conflict Resolution, Enhancing Customer Experience, Post-tour Feedback and Loyalty Programs.

Module 5: Marketing and Sales for Tour Operations: Tour Package Promotion Strategies, Digital Marketing and Social Media for Tours, Collaboration with Travel Agents and Online Platforms, Sales Techniques and Negotiation, Branding and Positioning of Tour Products, Monitoring Market Trends and Competitor Analysis.

Module 6: Legal, Financial and Ethical Aspects: Legal Framework and Compliance in Tour Operations, Contracts and Agreements Management, Financial Planning and Budget Control, Insurance and Liability Management, Ethical Practices and Corporate Social Responsibility, Performance Measurement and Reporting.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.