Description

Certification Name: Certified Guest Services Tech Specialist

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CGSTS/V1

Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).

Objective: The Certified Guest Services Tech Specialist course is designed to equip professionals with the skills and knowledge to effectively utilize technology to enhance guest services in the hospitality industry. The program covers guest service software, CRM systems, mobile apps, self-service kiosks, communication platforms, data management, and troubleshooting technical issues.

Certification: Within 5 days after Completion of Online Assessment.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of online assessment, you can download your Certificate Immediately.

Assessment Modules:

Module 1: Introduction to Guest Services Technology: Overview of guest service functions and their digital transformation, Role of a Guest Services Tech Specialist in modern hospitality, Types of guest service technologies: PMS, CRM, kiosks, mobile apps, Importance of tech-driven personalization and guest satisfaction, Integration of technology across the guest journey, Trends in guest services innovation and digital convenience.

Module 2: Property Management Systems (PMS) and Core Integrations: Understanding the structure and function of PMS platforms, Managing guest profiles, reservations, and check-in/check-out digitally, Integration with POS, CRM, housekeeping, and room assignment systems, Troubleshooting common PMS issues and user support, Real-time updates and mobile-enabled PMS features, Training staff to use PMS tools efficiently and securely.

Module 3: Self-Service and Mobile Technologies: Digital kiosks for contactless check-in/check-out and payments, Mobile apps for booking, room access, concierge, and feedback, QR code and NFC-based service request systems, Guest messaging platforms: SMS, WhatsApp, and in-app chat, Managing mobile room keys and smart lock connectivity, Ensuring guest data security in mobile transactions and app usage.

Module 4: In-Room Technology and Smart Guest Experience: Voice assistants, smart TVs, and IoT-enabled controls (lighting, HVAC), Guest room management systems (GRMS) and guest preference settings, Entertainment streaming and BYOD (Bring Your Own Device) integration, Troubleshooting in-room technology and device compatibility, Tech for accessibility and inclusive guest experiences, Ensuring seamless connectivity and network performance for guests.

Module 5: Guest Feedback Systems and Service Recovery Tools: Digital feedback kiosks, post-stay surveys, and live rating systems, Integrating feedback with CRM and service improvement dashboards, Using AI and analytics to identify guest sentiment and service gaps, Automating alerts for negative feedback and recovery actions, Coordinating with departments for quick response and resolution, Enhancing loyalty through tech-enabled follow-up and engagement.

Module 6: Tech Support, Maintenance, and Emerging Trends: Routine tech checks and maintenance of guest-facing systems, Managing software updates, hardware replacements, and vendor support, Logging and resolving guest tech complaints professionally, Understanding cloud-based vs. on-premise guest service tools, Innovations in guest services: AR, AI, virtual concierge, robots, Upskilling for future tech trends and certification in guest service technology.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.

📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.

💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.

🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.

📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.

🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.

⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.