Description

Course Name: Certificate in Administration & Support Services Management

Global Occupational Skill Standard – GOSS ID: GOSS/AC/CASSM/V1

Eligibility: Graduation or Equivalent.

Duration: Three Months.

Objective: The Certificate in Administration & Support Services Management course is designed to equip professionals with the strategic knowledge and skills to lead, manage, and optimize administrative and support services within an organization. The program emphasizes operational efficiency, policy implementation, compliance, and team leadership to ensure smooth organizational functioning.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Foundations of Administration & Support Services: Introduction to Administration and Support Services, Role and Responsibilities of Head – Administration, Organizational Governance and Policy Frameworks, Ethics and Professional Standards, Key Performance Indicators (KPIs) for Administrative Leadership, Importance of Operational Excellence

Module 2: Administrative Planning and Workflow Management: Office Workflow Analysis and Optimization, Resource Planning and Allocation, Scheduling and Calendar Management, Development of Standard Operating Procedures (SOPs), Documentation and Filing Systems, Monitoring and Improving Operational Efficiency

Module 3: Human Resource and Staff Management: Staff Recruitment, Onboarding, and Training, Performance Management and Appraisal Systems, Employee Engagement and Motivation, Conflict Resolution and Workplace Relations, Compliance with Labor Laws and HR Policies, Leadership and Team Development

Module 4: Financial and Resource Oversight: Budget Planning and Expense Management, Cost Control and Monitoring, Procurement and Vendor Management, Inventory and Asset Management, Financial Reporting and Record-Keeping, Internal Controls and Audit Compliance

Module 5: Risk, Quality, and Compliance Management: Operational Risk Assessment and Mitigation, Quality Assurance in Administrative Processes, Compliance with Regulatory and Organizational Policies, Corrective and Preventive Actions (CAPA), Monitoring and Evaluation of Processes, Continuous Improvement Initiatives

Module 6: Strategic Leadership and Professional Development: Strategic Planning and Alignment with Organizational Goals, Change Management and Organizational Adaptability, Technology Integration for Administrative Efficiency, Reporting and Performance Dashboards, Professional Growth and Leadership Development, Emerging Trends and Best Practices in Administration & Support Services

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.