Description

Course Name: Certificate in Administrative Performance & Support Management

Global Occupational Skill Standard – GOSS ID: GOSS/AC/CAPSM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Administrative Performance & Support Management course is designed to equip professionals with the skills and knowledge to enhance administrative team performance through effective support systems and tools. The course covers performance monitoring, workflow optimization, resource management, and the use of technology to streamline administrative tasks. 

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Performance Support in Administration: Definition and Importance of Performance Support, Role and Responsibilities of an Admin Performance Support Officer, Key Concepts and Terminology, Types of Performance Support Tools, Understanding User Needs, Aligning Performance Support with Organizational Goals.

Module 2: Analyzing Administrative Performance Gaps: Techniques for Identifying Performance Gaps, Data Collection Methods, Root Cause Analysis, Assessing Skill and Knowledge Deficiencies, Performance Metrics and KPIs, Stakeholder Involvement in Analysis.

Module 3: Designing Performance Support Solutions: Principles of Effective Performance Support Design, Selecting Appropriate Support Tools (Job Aids, Checklists, FAQs), Integrating Support into Workflow, Customizing Support for Different User Groups, Content Development Basics, Usability and Accessibility Considerations.

Module 4: Implementing Performance Support Systems: Planning Implementation Strategies, Training and Onboarding Users, Leveraging Technology Platforms, Change Management during Implementation, Monitoring Usage and Adoption, Troubleshooting Common Issues.

Module 5: Monitoring and Evaluating Performance Support: Collecting Feedback and Performance Data, Analyzing Effectiveness and Impact, Using Analytics to Improve Support, Reporting Results to Stakeholders, Continuous Improvement Processes, Case Studies of Successful Implementation.

Module 6: Emerging Trends and Best Practices in Performance Support: Mobile and Just-in-Time Support, Use of Artificial Intelligence and Automation, Gamification Techniques, Collaborative Performance Support, Data Privacy and Security, Future Directions in Performance Support.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.