Module 1: Airport & Aviation Industry Overview: history and growth of aviation, types of airports and their classifications, roles of airport authorities and ground‑handling agencies, overview of airline operations and alliances, international vs domestic airport standards and regulations, passenger traffic flow and airport zones

Module 2: Airport Lounge & VIP Services Fundamentals: types of lounges and VIP services (business, first‑class, transit, VIP meet‑and‑assist), eligibility and access criteria, lounge layout and facilities (seating, F&B, workspaces, rest areas), guest arrival and welcome protocols, passenger privacy and confidentiality standards, coordination with airlines and ground‑handling staff

Module 3: Guest Handling, Customer Service & Etiquette: passenger greeting and escorting, check‑in and verification procedures for VIPs, handling special requests (assistance for elderly/disabled, unaccompanied minors, families), conflict resolution and complaint handling, cross‑cultural sensitivity and multilingual communication, maintaining professionalism and appearance standards

Module 4: Food, Beverage & Hospitality Operations in Lounge: menu planning and meal service types (snacks, hot meals, beverages), dietary restrictions and special dietary requests, food safety and hygiene standards, beverage service (hot drinks, cold drinks, alcohol if applicable) and responsible service, table or buffet service procedures, guest preferences and dietary record‑keeping

Module 5: Safety, Security & Compliance at Airport: airport security regulations and passenger screening procedures, access control and restricted‑area permissions, passenger privacy and data protection, emergency protocols (medical emergencies, fire, evacuation), safe handling of luggage and passenger belongings, coordination with security, customs and immigration officers

Module 6: Supervisory Skills, Communication & Operations Coordination: coordinating with airline, ground‑handling, and lounge staff teams, time management and shift‑handover procedures, use of airport management systems/PMS for guest tracking, communication with stakeholders (airlines, security, housekeeping), reporting and documentation (guest logs, incident reports, service feedback), continuous improvement and quality assurance in guest services