Description

Course Name: Certificate in Employee Relations & Administrative Management

Global Occupational Skill Standard – GOSS ID: GOSS/AC/CERAM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Employee Relations & Administrative Management course is designed to develop professionals’ expertise in managing employee relations, human resources administration, and organizational policies at a strategic level. The program emphasizes creating a harmonious work environment, fostering employee engagement, and ensuring compliance with labor laws and organizational policies.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Foundations of Employee Relations and Administration: Introduction to Employee Relations, Role and Responsibilities of Administration Head, Principles of Organizational Behavior, Ethics and Professional Standards in HR, Overview of Labor Laws and Compliance, Importance of Workplace Culture and Engagement

Module 2: Employee Relations Management: Managing Employee Grievances and Complaints, Conflict Resolution and Mediation Techniques, Communication and Interpersonal Skills for HR Leaders, Employee Motivation and Retention Strategies, Performance Management and Feedback Systems, Building Trust and Positive Work Environment

Module 3: Human Resource Policies and Compliance: Development and Implementation of HR Policies, Legal Framework and Employment Laws, Disciplinary Procedures and Code of Conduct, Compliance with Health, Safety, and Welfare Regulations, Documentation and Record-Keeping Practices, Auditing and Monitoring HR Compliance

Module 4: Administration and Office Management: Office Organization and Workflow Optimization, Resource Planning and Allocation, Facilities and Asset Management, Scheduling, Calendar, and Event Management, Technology Tools for Administrative Efficiency, Reporting and Documentation Standards

Module 5: Leadership and Strategic HR Planning: Strategic Workforce Planning and Talent Management, Leadership Development and Succession Planning, Employee Engagement and Organizational Development, Change Management and Organizational Transformation, Coaching, Mentoring, and Team Building, Aligning HR Strategy with Business Goals

Module 6: Performance Measurement and Continuous Improvement: Key Performance Indicators (KPIs) for Employee Relations and Administration, Employee Feedback and Survey Analysis, Monitoring and Evaluating HR Programs, Process Improvement and Best Practices, Risk Management and Problem-Solving, Emerging Trends in HR, Employee Relations, and Administrative Leadership

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.