Description

Course Name: Certificate in Full-Service Hotel Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CFSHM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Full-Service Hotel Management course is designed to develop professionals capable of managing all aspects of a full-service hotel efficiently and profitably. The course covers operational management, guest services, food and beverage operations, housekeeping, front office, finance, human resources, marketing, and revenue management.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1:Introduction to Hotel Management: Overview of Hotel Industry, Types of Hotels and Classification, Roles and Responsibilities of a Hotel Manager, Hotel Industry Trends, Ethics and Professionalism, Hospitality Policies and Regulations

Module 2:Operations and Front Office Management: Front Office Procedures, Reservations and Check-in/Check-out, Housekeeping Management, Guest Services and Concierge, Maintenance and Facility Management, Operational Standards and Quality Control

Module 3:Food and Beverage Management: Restaurant and Banquet Operations, Menu Planning and Food Costing, Beverage Management, Kitchen Operations and Hygiene, Catering and Event Management, Customer Service in F&B

Module 4:Human Resource and Leadership Management: Recruitment and Staffing, Training and Development, Leadership Styles and Team Motivation, Conflict Resolution and Communication, Employee Engagement and Retention, Legal Compliance and Labor Laws

Module 5:Marketing, Sales and Revenue Management: Hotel Marketing Strategies, Sales Techniques and Promotions, Digital Marketing for Hotels, Revenue Management and Pricing, Customer Relationship Management, Brand Building and Reputation Management

Module 6:Financial and Strategic Management: Budgeting and Cost Control, Financial Reporting and Analysis, Investment Planning, Risk Management, Strategic Planning and Business Growth, Performance Metrics and KPIs

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.