Description

Course Name: Certificate in Hospitality Operations & Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHOM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Hospitality Operations & Management course is designed to equip professionals with the knowledge and skills needed to effectively supervise and manage teams in hospitality settings, including hotels, resorts, restaurants, and other service establishments. The course covers leadership principles, staff management, operational oversight, service quality standards, conflict resolution, and guest relations.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Hospitality Supervision: Overview of Hospitality Industry, Role of a Hospitality Supervisor, Key Terminology and Concepts, Importance of Supervision in Guest Services, Types of Hospitality Operations, Challenges in Supervisory Roles

Module 2: Leadership and Team Management: Supervising Frontline Staff, Team Building and Motivation, Communication and Interpersonal Skills, Delegation and Task Management, Conflict Resolution Techniques, Performance Monitoring and Feedback

Module 3: Guest Services and Front Office Supervision: Ensuring Exceptional Guest Experiences, Front Desk Operations Oversight, Handling Guest Complaints and Feedback, Managing VIP and Special Guests, Coordination with Concierge Services, Maintaining Service Standards

Module 4: Housekeeping and Facility Oversight: Supervising Housekeeping Operations, Room and Facility Inspections, Coordination with Maintenance and Other Departments, Inventory and Resource Management, Health, Safety, and Hygiene Compliance, Quality Control and Standards Enforcement

Module 5: Food & Beverage and Event Supervision: Supervising Restaurant and Bar Operations, Event and Banquet Oversight, Ensuring Service Excellence, Menu and Presentation Standards, Cost Control and Resource Optimization, Staff Training and Development

Module 6: Professional Practice and Strategic Operations: Ethical Practices and Professional Standards, Strategic Planning for Operational Excellence, Continuous Improvement and Innovation, Reporting and Documentation, Stakeholder Communication and Collaboration, Career Development and Professional Growth

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.