Description

Course Name: Certificate in Hospitality Training

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHT/V1

Eligibility: Graduation or Equivalent.

Duration: Three Months.

Objective: The Certificate in Hospitality Training course is designed to equip professionals with the skills and knowledge to effectively train and develop personnel within the hospitality industry. The course covers adult learning principles, training methodologies, curriculum design, assessment techniques, and performance evaluation, all tailored to the specific needs of hotels, resorts, restaurants, and other hospitality establishments.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Hospitality Training: Overview of Hospitality Industry, Role of a Hospitality Trainer, Key Terminology and Concepts, Importance of Training in Hospitality, Types of Training Programs, Challenges in Hospitality Training

Module 2: Training Needs Analysis and Program Design: Identifying Training Needs, Conducting Skills Gap Analysis, Designing Effective Training Programs, Setting Learning Objectives, Customizing Training for Different Departments, Aligning Training with Organizational Goals

Module 3: Training Delivery and Instructional Techniques: Adult Learning Principles, Presentation and Communication Skills, Interactive and Experiential Learning Methods, Using Technology in Training, Facilitating Workshops and Seminars, Handling Difficult Trainees

Module 4: Assessment and Evaluation: Designing Assessment Tools, Measuring Learning Outcomes, Feedback and Performance Evaluation, Continuous Improvement Based on Assessment, Certification and Recognition Methods, Reporting Training Effectiveness

Module 5: Leadership and Soft Skills Training: Customer Service Excellence, Communication and Interpersonal Skills, Leadership and Team Development, Conflict Resolution and Problem-Solving, Time Management and Productivity, Emotional Intelligence in Hospitality

Module 6: Professional Practice and Strategic Training Management: Leadership in Training Functions, Ethical Practices and Professional Standards, Strategic Planning for Training Programs, Monitoring and Reporting Training Impact, Continuous Learning and Innovation in Hospitality Training, Career Development and Professional Growth

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.