Description

Course Name: Certificate in Hotel & Catering Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHCM/V1

Eligibility: 10+2 or Equivalent.

Duration: Three Months.

Objective: The objective of the Certificate in Hotel & Catering Management course is to develop well-rounded professionals capable of efficiently managing hotel services and catering operations. The course covers core areas of hospitality management, food production, customer service, banquet planning, and business strategy required to excel in the dynamic hotel and catering industry.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to Hotel and Catering Industry: Overview of the hospitality and catering sectors, Classification and types of hotels and catering establishments, Organizational structure and key departments, Functions of hotel and catering management, Roles and responsibilities of professionals, Trends and global developments in the industry.

Module 2: Front Office and Guest Management: Reservation and registration procedures, Guest check-in and check-out processes, Handling guest complaints and requests, Concierge and guest services operations, Coordination with housekeeping and other departments, Use of property management systems (PMS).

Module 3: Food Production and Kitchen Management: Basic kitchen organization and staff roles, Food production principles and cooking methods, Kitchen equipment and hygiene practices, Menu planning and standard recipe formulation, Inventory and cost control techniques, Waste management and sustainability in food preparation.

Module 4: Food and Beverage Service Management: Types of food and beverage services, Table setup and service sequence, Banquet and event catering management, Beverage knowledge and bar operations, Customer service and upselling techniques, Quality control and guest feedback handling.

Module 5: Housekeeping and Facility Operations: Housekeeping organization and responsibilities, Room cleaning and inspection procedures, Linen and laundry operations, Interior decoration and maintenance, Hygiene, sanitation, and safety standards, Use of housekeeping software and reports.

Module 6: Business, HR, and Financial Management: Budgeting and financial planning for hotels and catering units, HR planning, recruitment, and training, Performance evaluation and team management, Sales and marketing strategies for hospitality businesses, Customer relationship management (CRM), Legal compliance and industry standards.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.