Description

Course Name: Certificate in Hotel Sales & Revenue Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHSRM/V1

Eligibility: 10+2 (Higher Secondary) or Equivalent.

Duration: Three Months.

Objective: The Certificate in Hotel Sales & Revenue Management course is designed to equip professionals with the knowledge and skills required to maximize a hotel’s revenue through effective sales, marketing, and revenue management strategies. The program covers market analysis, pricing strategies, forecasting, distribution channels, digital marketing, customer relationship management, and performance measurement.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1:Introduction to Hotel Sales & Revenue Management: Overview of Hotel Industry, Role and Responsibilities of Sales & Revenue Executive, Types of Hotels and Market Segments, Industry Trends and Challenges, Professional Ethics and Standards, Regulatory and Legal Framework

Module 2:Sales Strategy and Account Management: Sales Planning and Target Setting, Market Segmentation and Customer Profiling, Key Account Management, Business Development Strategies, Negotiation and Closing Techniques, Relationship Management with Clients

Module 3:Revenue Management and Pricing: Principles of Revenue Management, Pricing Strategies and Dynamic Pricing, Inventory Control and Room Allocation, Forecasting Demand and Market Trends, Revenue Optimization Techniques, Performance Metrics and KPIs

Module 4:Marketing and Promotion: Hotel Branding and Positioning, Digital Marketing and Social Media Strategies, Promotions and Campaign Management, Sales Collateral and Presentation Techniques, Public Relations and Media Engagement, Collaboration with Travel Partners and OTAs

Module 5:Customer Relationship and Experience Management: Understanding Guest Expectations, Personalization of Services, Handling Complaints and Feedback, Loyalty Programs and Guest Retention, Enhancing Customer Satisfaction, Monitoring Service Quality for Revenue Impact

Module 6:Financial Analysis and Strategic Planning: Budgeting and Cost Control, Financial Reporting and Analysis, ROI and Profitability Assessment, Strategic Planning and Business Growth, Risk Management and Crisis Planning, Innovation and Future Trends in Hotel Sales & Revenue

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.