Description

Course Name: Certificate in International Hotel Administration & Management

Global Occupational Skill Standard – GOSS ID: GOSS/HT/CIHAM/V1

Eligibility: 10+2 or Equivalent.

Duration: Three Months.

Objective: The objective of the Certificate in International Hotel Administration & Management course is to develop skilled professionals capable of managing and operating hotel services at an international level. The course provides a comprehensive understanding of hospitality trends, front office operations, food and beverage management, housekeeping, marketing, and cross-cultural guest relations in accordance with international standards.

Get ready to join the Journey to become a GSDCI Certified Professional  – International Certification and Assessment Body.

Steps to become a GSDCI Certified Professional:

Step 1: Select your certification you want to pursue.

Step 2: Click on get certified tab, new pop up window will open.

Step 3: Click on pay certification fee, you will be redirected to billing details page.

Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.

Step 6: After completion of the online assessment, the soft copy of your certificate will be sent to your registered email ID within 5 days.

Assessment Modules:

Module 1: Introduction to International Hotel Industry: Global structure of the hospitality industry, Types and classifications of hotels, International hotel chains and operations, Role of hotel management in tourism and economy, Key departments and organizational hierarchy, Trends and challenges in international hotel management.

Module 2: Front Office Operations and Management: Reservation and room assignment procedures, Guest check-in and check-out processes, Concierge and guest relations management, Handling guest complaints and feedback, Use of PMS (Property Management Systems), Coordination with housekeeping and other departments.

Module 3: Food and Beverage Management: Types of food service establishments in hotels, Menu planning and standardization, Restaurant and bar operations, Banquet and event catering management, Cost control and inventory management, Food safety and hygiene standards.

Module 4: Housekeeping and Facility Management: Room cleaning procedures and standards, Linen and laundry operations, Inventory control and maintenance scheduling, Interior aesthetics and guest room setup, Housekeeping audits and inspections, Sustainable housekeeping practices.

Module 5: Human Resource and Financial Management: Staff recruitment and training in hospitality, Performance appraisal and motivation strategies, Payroll and labor law compliance, Budgeting and financial planning, Revenue management and pricing strategies, Cost-benefit analysis in hotel operations.

Module 6: Marketing, Sales and Guest Experience: Hotel branding and positioning strategies, Digital marketing and online reputation management, Travel agent and OTA collaboration, Guest experience design and service excellence, Loyalty programs and customer retention, Market research and competitive analysis.

GSDCI Online Assessment Detail:

• Duration- 60 minutes.
• Number of Questions- 30.
• Number of Questions from each module: 5.
• Language: English.
• Exam Type: Multiple Choice Questions.
• Maximum Marks- 100, Passing Marks- 50%.
• There is no negative marking in any module.

Marking System:
S.No.	No. of Questions	Marks Each Question	Total Marks
1	10	5	50
2	5	4	20
3	5	3	15
4	5	2	10
5	5	1	5
	30		100
How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	50-60	P (Pass)
6	0-49	F (Fail)

 

Benefits of Certification:

1. Global Recognition & Credibility – Stand out worldwide with a certification that strengthens your professional profile across borders and demonstrates your skills to employers and institutions.

2. Quality Assurance through ISO Certification – Programs follow an ISO-certified quality management system to promote consistency, reliability, and a standardized learning experience.

3. Career Advancement & Employability – Enhance your résumé, demonstrate professional competence, and improve your prospects for career growth, promotions, or suitable job opportunities.

4. Non-Profit Trust Factor – Certification from a non-profit organization reflects a mission-driven approach focused on skill development, professional learning, and public benefit.

5. Access to Learning Resources – Gain access to useful learning resources such as e-books, mock tests, assessments, and online academic support.

6. Transparency & Online Verification – Each certification includes a unique enrolment or certificate ID, enabling convenient online verification by employers and other interested parties.

7. Lifetime or Long-Term Validity – Certifications may offer lifetime or extended validity, reducing the need for frequent renewal, subject to the applicable certification scheme.